Support lead - Baker centre

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $12.00

Benefits

Health Insurance

financial wellness programs

personal wellness programs

Paid Time Off

Employee Discounts

Career growth opportunities

Equal opportunity employer

Job Description

Five Below is a dynamic and fast-growing retail company that focuses on providing customers with a unique shopping experience where everything is priced at $5 or below. Founded on the principle of offering trendy and exciting merchandise at incredibly affordable prices, Five Below has become a destination for teens and tweens looking for the newest, coolest products. With over 20,000 associates nationwide, Five Below prides itself on maintaining a vibrant and fun work culture that encourages creativity, energy, and the ability to make the workplace enjoyable and inspiring.

The company’s culture is deeply rooted in its purpos... Show More

Job Requirements

Frequently operate cash register
frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
frequently ascend/descend ladders in order to retrieve and put away stock
frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
must be able to exchange accurate information in these situations
frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
must be able to remain in a stationary, upright position for 80% of the time

Job Qualifications

High school graduate or equivalent
college experience preferred
minimum 1 years of management experience
excellent verbal and written communication skills
ability to multi-task
creative thinking
ability to maintain composure under pressure

Job Duties

Ensures all crew members are wowing the customer through personal contact with customers
trains the crew on the B.E.S.T. customer service experience
ensuring that each guest has a fast, friendly check out experience
helps oversee the daily activities of all store associates
ensuring they are performing their duties effectively and providing excellent customer service
assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
acts as Manager on Duty when needed
taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
manages the entire process of opening or closing the store
which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
supports the onboarding and ongoing training of associates
helping them learn store policies, product knowledge, and operational procedures to improve their performance
drives store sales and controls expenses: actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service
partners with the entire store leadership team in merchandising procedures and World Recovery
performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Job Location

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