Support Coordinator II - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $26.00 - $41.28
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development assistance
Employee assistance program
Job Description
USC Care Medical Group is a leading physician entity aligned with the USC Health System, uniting faculty clinical practices under Keck Medicine of USC. This organization oversees comprehensive clinical governance, physician services, ambulatory services, core enterprise functions such as billing, contracting, and financial operations. USC Care Medical Group operates across 17 clinical departments with approximately 1,500 physicians and 2,000 staff members providing care in over 80 locations from Kern County to Orange County and extending into Las Vegas. The group's mission focuses on advancing quality, safety, access, and financial strength through integration and system-level thinking designed to transcend traditional healthcare silos. Through innovation and the use of advanced technology, USC Care Medical Group aims to deliver seamless, 5-Star patient access and service while expanding its clinical reach and diversified care models. By fostering collaboration across the enterprise, it supports a sustainable cycle of good health and drives organizational growth both within and beyond the health system’s boundaries.
The role of Support Coordinator II is situated within the Ambulatory Clinic where it plays a critical part in ensuring smooth outpatient flow for optimal patient satisfaction and efficient clinic operations. This intermediate-level position specializes in coordinating multiple appointments across multi-specialty clinical services, contributing to a well-organized and patient-centered healthcare environment. The Support Coordinator II handles various duties associated with daily clinic preparation such as customer service, answering heavy phone traffic, managing patient intake, distributing messages, obtaining medical reports and imaging results, scheduling procedures, registering patient encounters, collecting co-pays, and managing referrals. The role requires proficiency in accurate data entry, scheduling, insurance verification, and prior authorizations, ensuring that patient evaluations and clinic appointments are scheduled punctually while accommodating patient needs. The Support Coordinator II is also responsible for coordinating diagnostic testing and communicating effectively with medical personnel and patients, acting as a liaison to enhance the patient experience from intake to follow-up.
This position demands high flexibility, proactive problem-solving, and excellent communication skills to handle complex customer service situations and support department functions including training new employees and assisting with quality assurance and reporting projects. Familiarity with electronic messaging systems, Microsoft Outlook, and healthcare software such as GE Centricity Business, Cerner, and PBAR is highly preferred. The Support Coordinator II carries the accountability for maintaining confidentiality and professionalism in interactions with patients, caregivers, physicians, and clinic staff. The position pays an hourly rate ranging from $26.00 to $41.28. USC strongly emphasizes equal opportunity employment and provides reasonable accommodations for applicants with disabilities.
The role of Support Coordinator II is situated within the Ambulatory Clinic where it plays a critical part in ensuring smooth outpatient flow for optimal patient satisfaction and efficient clinic operations. This intermediate-level position specializes in coordinating multiple appointments across multi-specialty clinical services, contributing to a well-organized and patient-centered healthcare environment. The Support Coordinator II handles various duties associated with daily clinic preparation such as customer service, answering heavy phone traffic, managing patient intake, distributing messages, obtaining medical reports and imaging results, scheduling procedures, registering patient encounters, collecting co-pays, and managing referrals. The role requires proficiency in accurate data entry, scheduling, insurance verification, and prior authorizations, ensuring that patient evaluations and clinic appointments are scheduled punctually while accommodating patient needs. The Support Coordinator II is also responsible for coordinating diagnostic testing and communicating effectively with medical personnel and patients, acting as a liaison to enhance the patient experience from intake to follow-up.
This position demands high flexibility, proactive problem-solving, and excellent communication skills to handle complex customer service situations and support department functions including training new employees and assisting with quality assurance and reporting projects. Familiarity with electronic messaging systems, Microsoft Outlook, and healthcare software such as GE Centricity Business, Cerner, and PBAR is highly preferred. The Support Coordinator II carries the accountability for maintaining confidentiality and professionalism in interactions with patients, caregivers, physicians, and clinic staff. The position pays an hourly rate ranging from $26.00 to $41.28. USC strongly emphasizes equal opportunity employment and provides reasonable accommodations for applicants with disabilities.
Job Requirements
- High school diploma or equivalent
- Demonstrated ability in customer service, intake and scheduling
- Proven record of dealing with the public in a customer service role
- Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpreting online queries and preferably healthcare software such as GE Centricity Business, Cerner, PBAR, scheduling systems
- Must have excellent communication skills including ability to speak, read and write English proficiently
- Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work well in a team environment
- Knowledge and understanding of insurance plans and types of coverage including government health programs
- Knowledge and ability in processing new referrals in a timely manner
- Demonstrated ability and knowledge in patient scheduling
- Works independently under supervision, takes initiative, deals effectively with constant change and willingly accepts responsibility
- Possesses ability to work independently and in a team setting
- Fire Life Safety Training (LA City) required within 30 days of hire and maintained by renewal before expiration date if applicable
Job Qualifications
- High school diploma or equivalent
- Demonstrated ability in customer service, intake and scheduling
- Proven record of public customer service
- Familiarity with word processing, Microsoft Outlook, intranet navigation, and healthcare software such as GE Centricity Business, Cerner, PBAR, and scheduling systems
- Excellent communication skills including proficient English speaking, reading and writing
- Highly flexible, enthusiastic, proactive, able to work efficiently under pressure and in a team
- Knowledge and understanding of insurance plans and coverage including government programs
- Ability to process referrals timely and knowledge in patient scheduling
- Ability to work independently and as part of a team
- Bachelor’s degree in a related field preferred
- 3-5 years of administrative or customer service experience in medical office, preferably ambulatory care
- Knowledge of medical terminology preferred
- Proven knowledge of insurance billing, admitting, or registration in hospital or medical office preferred
- Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred
- Certified Medical Assistant certificate or equivalent preferred
- Job relevant billing and coding certification preferred
Job Duties
- Demonstrates accuracy and thoroughness in entering information into computer systems
- Processes new referrals in a timely manner including obtaining outside medical records, entering demographics, providing records to care team, verifying insurance and obtaining authorizations
- Schedules patient evaluations and clinic appointments accommodating patient needs and physician requests including surgery, labs, diagnostic testing and consultations
- Reviews master schedule anticipating requirements and managing operational flow for positive patient experiences
- Coordinates and schedules diagnostic testing including sending letters of medical necessity
- Assists with clerical and scheduling needs such as filing and billing documentation collection
- Provides phone coverage, distributes messages to medical personnel via electronic systems, and responds to emails and voicemails promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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