Support Coordinator

Disability Services & Advocacy (DS&A) is a dedicated organization committed to supporting individuals with intellectual and developmental disabilities in the state of New Jersey. As a statewide agency, DS&A operates through five regional teams dispersed across NJ, focusing on providing personalized support coordination services to people with disabilities to enhance their lives and help them navigate the complex social service systems in place. DS&A embraces a mission of advocacy, empowerment, and comprehensive care, working closely with consumers, families, providers, and governmental bodies to ensure tailored and effective service delivery. The agency’s commitment to excellence and growing demand for support coordination has led to consistent opportunities for full-time and part-time roles within the company.

The role of a Support Coordinator at DS&A is a critical position designed to serve adults aged 18 and older with intellectual and developmental disabilities under the New Jersey Division of Developmental Disabilities (DDD) program. This position is predominantly remote, allowing coordinators to work from home with necessary regional travel to conduct field visits within their own communities. Support Coordinators are responsible for managing caseloads that vary depending on employment status, with full-time coordinators typically managing up to 50 consumers and part-time coordinators managing lower caseloads. This flexibility in workload supports both individuals seeking full-time engagement and part-time coordinators, including parents of adults with disabilities, looking to maintain expertise or gradually increase their involvement.

Support Coordinators at DS&A play a vital role in educating consumers and families about the individualized fee-for-service budget system, collaborating to create support and service plans that are realistic, budget-conscious, and aligned with consumer goals. These plans dictate the selection of providers and monitor implementation through regular contact including monthly phone calls, quarterly face-to-face meetings, and annual home visits. The coordinator adjusts plans as needs evolve, providing ongoing assistance to help families and consumers navigate often challenging service pathways effectively. Additionally, coordinators develop expertise in legal and financial matters such as guardianship and special needs trusts to better support their clients.

Ideal candidates are self-disciplined, compassionate, and possess excellent problem-solving skills, able to work in a fast-paced environment while managing multiple priorities. They are culturally sensitive, skilled communicators both verbally and in writing, and tech-savvy, using tools like Microsoft Office 365 for documentation and communication. The position demands resilience and a relentless commitment to improving the quality of life for individuals with disabilities. It also provides an opportunity for professionals passionate about disability advocacy to become experts in the field while enjoying a supportive and flexible work environment.

Support Coordinators are compensated competitively, with pay structured around caseload size and tasks such as individualized service plan creation and monitoring. Full-time staff enjoy additional benefits including health, dental, and vision insurance, 401K with employer matching, and reimbursements for travel and office supplies. The role offers a balanced schedule with flexibility in hours, occasional overtime, and the ability to work primarily from home while remaining connected with the community. This position is an excellent opportunity for individuals looking to make a meaningful impact while advancing their careers within the robust and growing field of developmental disabilities support coordination.