Support-Busser Runner

Bottleneck Management is a dynamic company specializing in operating vibrant, high-energy, and approachable restaurants located in some of the most bustling and diverse neighborhoods. Since its inception, the company has been committed to delivering genuine hospitality through genuine people, creating an environment where guests feel welcomed and valued. Bottleneck Management has grown into a recognized hospitality leader by steadfastly adhering to core values centered on understanding, supporting, empowering, and enjoying the company of both team members and guests. This strong foundation has enabled Bottleneck to maintain a unique atmosphere of warmth and friendliness in all its establishments despite the rapid expansion and success in the hospitality industry.

As an employer, Bottleneck Management places great emphasis on its people, believing that a motivated, driven, and hospitable team is the key to its continued success. The company fosters a supportive working environment that encourages growth and collaboration among employees. They offer comprehensive benefits including access to Employee Assistance Programs (EAP), restaurant dining discounts, and a culture of genuine care and respect for each team member.

The Support (Busser/Food Runner) position is a crucial role within Bottleneck Management’s restaurant operations. This role is perfect for talented and energetic individuals eager to build a career in the service industry, especially in a fun and casual bar setting. Support team members play a vital part in maintaining the smooth flow of the restaurant’s operations by assisting servers and bartenders, ensuring tables and service areas are clean and organized, and facilitating prompt and accurate communication with guests. This role requires someone who thrives in a fast-paced environment, has a passion for hospitality, and is committed to delivering quality service.

The individual hired for this Support role will take on responsibilities such as running food from the kitchen to tables and the bar, cleaning and resetting tables, restocking supplies, and maintaining organization within the service area. They will work closely under the guidance of Front of House (FOH) managers and collaborate effectively with team members and guests to contribute to a welcoming and efficient dining experience. The position demands flexibility, as employees must be willing and able to work both opening and closing shifts, including weekends.

Ideal candidates for this role will be outgoing, energetic, polite, and patient, with a strong focus on guest satisfaction. They must possess excellent interpersonal and communication skills and have the ability to multi-task and work collaboratively within a team. Prior experience in the hospitality industry is highly valued, as is having good judgment and an adaptive attitude to handle the various challenges of a fast-moving food and beverage environment.

Physically, the Support role requires standing for the entire shift, lifting up to 50 pounds, working in environments with loud noises, and being able to perform tasks that include reaching, bending, stooping, and carrying. The position also requires adaptability to both indoor and outdoor settings, and potential exposure to common food allergens like peanuts, dairy, gluten, and seafood. Safety and accommodation for disabilities are taken seriously, with reasonable adjustments provided to enable all team members to perform their job functions effectively.

Bottleneck Management adheres strictly to equal employment opportunity laws. It promotes a workplace free from discrimination and harassment, emphasizing respect and diversity for all employees and applicants regardless of race, gender, age, disability, or other protected characteristics. The company also complies with E-Verify procedures where applicable, ensuring lawful employment practices.

This Support (Busser/Food Runner) position at Bottleneck Management offers an excellent opportunity to join a reputable company in the hospitality sector that values its people and provides a supportive, fun, and energetic working environment with employee-focused benefits and growth opportunities. Candidates who are driven, hospitable, and eager to contribute to a thriving restaurant operation will find this role rewarding and engaging.