Support / Barista

Tiburon, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $18.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development opportunities

team environment

uniform provided

Opportunities for advancement

Job Description

Tartine Bakery is a renowned and beloved establishment known for its artisanal bread, high-quality pastries, and exceptional cafe experience. With a commitment to craftsmanship and community, Tartine has established itself as a leader in the foodservice industry, especially noted for its painstaking attention to detail, passion for baking, and a warm, welcoming atmosphere. Operating as a full-service bakery and cafe, Tartine combines traditional techniques with innovative culinary approaches to offer a wide array of products, including savory items, made-from-scratch pastries, and specialty beverages. The company prides itself on sustaining an inclusive and supportive work environment where employees are encouraged to grow professionally and interact positively with patrons and coworkers alike.

The current opportunity at the Mill Valley location is for a full-time Support / Barista position with an hourly pay rate of $18.00. This role is vital in providing an outstanding customer service experience, being accountable for the entire service cycle spanning preparation, setup, execution, and enhancement of service-related activities. The Support / Barista will perform various duties including brewing coffee, crafting cocktails, pouring wine, supporting food service, and maintaining cleanliness and sanitation standards.

This position requires flexibility and adaptability as the individual will be expected to work at designated stations or rotate depending on business demands. The candidate must be proficient in conducting opening, mid-shift, and closing task lists to ensure smooth operations. The role also entails managing product restocking, order packing, and maintaining the overall presentation and cleanliness of the service space. Communication skills are essential for answering phones, taking orders, and handling reservations efficiently. In addition, the Support / Barista should demonstrate keen product knowledge across all menu categories such as savory dishes, pastries, breads, and beverages, with the ability to explain preparation methods and ingredients to guests, accommodating dietary needs and allergies where applicable.

A strong emphasis is placed on teamwork and supporting colleagues, maintaining a warm and welcoming demeanor, and professionally resolving guest service issues promptly. The role requires the individual to handle multiple online ordering platforms and in-house service simultaneously while using POS systems accurately and efficiently. Attendance protocols and uniform policies must be strictly followed, alongside sanitation practices including regular hand washing, glove use when necessary, and surface sanitizing. Through consistent training, adaptation, and engagement, the Support / Barista contributes to the mission and high standards upheld by Tartine.

Overall, this full-time Support / Barista role at Tartine Bakery in Mill Valley offers a rewarding blend of customer interaction, culinary skill development, operational support, and collaborative work environment within one of the most respected bakery establishments. The candidate can expect to work in a fast-paced, high-volume setting where passion for quality products and genuine customer care are paramount.

Job Requirements

Able to read, comprehend, and understand operation standards, recipes, and communicate information verbally and in writing to guests and customers
Knowledge of service and food and beverage
Preferably at least three years of front-of-the-house operations
Basic knowledge of dining room and service procedures and functions
Basic mathematical skills (able to use a calculator, cash register)
Able to learn how to handle money and operate a point-of-sale system
Able to work in a standing position for long periods of time (the entire shift)
Able to sit for prolonged periods of time when necessary
Able to work in a fast-paced environment while managing multiple deadlines in a high-stress environment
Must be able to remain calm under pressure and maintain a positive attitude

Job Qualifications

Able to read, comprehend, and understand operation standards, recipes, and communicate information verbally and in writing to guests and customers
Knowledge of service and food and beverage
Preferably at least three years of front-of-the-house operations
Basic knowledge of dining room and service procedures and functions
Basic mathematical skills (able to use a calculator, cash register)
Able to learn how to handle money and operate a point-of-sale system
Able to work in a standing position for long periods of time (the entire shift)
Able to sit for prolonged periods of time when necessary
Able to work in a fast-paced environment while managing multiple deadlines in a high-stress environment
Must be able to remain calm under pressure and maintain a positive attitude

Job Duties

Able to perform in designated stations and/or rotation as business levels dictate
Able to complete checklists as necessary and as directed, including opening, closing, and mid-shift task lists
Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
Able to brew coffee, make cocktails, pour wine, run food
Set up and clean tables, set up family meal
Clean and sanitize doorknobs, handrails, surfaces before and after every use
Restock product, fold boxes, pack to-go orders, fold towels
Manage flow and sequence of service, including greeting guests, support flow of traffic lines
Answer phones, take orders, manage reservations
Promote, work, and act in a manner consistent with the mission of the Company
Demonstrate accurate product knowledge in all menu categories and items (savory, pastry, bread, beverage) as well as adapting and learning new items
Able to learn, understand, and explain to guests the preparation of menu items, including ingredients and cooking methods
Able to inquire about allergies and articulate to the culinary team for possible modification
Be able to maintain a pass rate of 75% on biweekly staff tests
Attend all staff trainings or communicate to management to reschedule
Able to follow attendance protocols
Timely be prepared with all mise en place required for service
Able to follow the company uniform policy with no variation from the rules
Able to display a warm and welcoming demeanor to not only guests, but to all company employees
Able to anticipate customers' needs and use resources available to ensure satisfaction
Able to work well independently and as an interactive member of a team
support colleagues whenever applicable
Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
Flexible and able to adapt to shifting stations throughout the shift
Able to learn and navigate the POS system with accuracy to ensure guests' orders arrive timely and correctly
Able to politely and professionally troubleshoot guest service issues and correct the issue immediately to ensure guest satisfaction
Able to learn and handle multiple online ordering platforms and in-house guests simultaneously and proficiently without error
Follow policies and procedures
Able to perform duties as directed by management