Job Overview
Compensation
Hourly
Range $20.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Paid parental leave
Employee assistance program
performance bonuses
Job Description
CareTria is a dynamic company dedicated to providing exceptional client service and support within the healthcare industry. As a trusted provider focused on sample program administration, CareTria ensures compliance with the Prescription Drug Marketing Act (PDMA), client business regulations, and internal Standard Operating Procedures (SOPs). The company prides itself on its strong culture of passion, focus, and action, which drives its team to excel in delivering quality services and maintaining valuable relationships with both internal teams and external stakeholders. CareTria is an equal opportunity employer offering a competitive salary range and an attractive benefits package to support employee growth and well-being.
The Client Services Support Associate plays a crucial role in the effective administration and support of Sample Programs managed by CareTria. Under the supervision of an Account Manager or Senior Account Manager, the Support Associate is responsible for handling day-to-day operations for assigned client programs. This role is focused on ensuring all program activities are performed accurately, efficiently, and within the guidelines of the Statement of Work (SOW), client business rules, SOPs, and PDMA compliance standards. The position requires a proactive approach to monitoring inventory, maintaining accurate documentation, providing responsive client communication, and supporting quality events. The Support Associate acts as a pivotal communication bridge between various teams, clients, and external auditors to facilitate smooth program operations.
This full-time position offers a base pay ranging from $20.00 to $23.00 per hour, which may vary based on market conditions, individual experience, and qualifications. Additionally, CareTria provides a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, retirement plan options, paid time off, parental leave, employee assistance programs, and other incentives. Eligible employees may also qualify for performance bonuses. The role demands strong interpersonal and communication skills, attention to detail, problem-solving capabilities, and the ability to multitask in a deadline-driven environment. The physical demands of the role include prolonged sitting, frequent use of keyboard and mouse, and phone communication, all performed in an indoor office setting.
By joining CareTria as a Client Services Support Associate, you become part of a forward-thinking team committed to excellence and compliance in sample program management. This opportunity allows you to contribute meaningfully to client satisfaction while growing your professional skills in a supportive environment that values diversity and inclusion.
The Client Services Support Associate plays a crucial role in the effective administration and support of Sample Programs managed by CareTria. Under the supervision of an Account Manager or Senior Account Manager, the Support Associate is responsible for handling day-to-day operations for assigned client programs. This role is focused on ensuring all program activities are performed accurately, efficiently, and within the guidelines of the Statement of Work (SOW), client business rules, SOPs, and PDMA compliance standards. The position requires a proactive approach to monitoring inventory, maintaining accurate documentation, providing responsive client communication, and supporting quality events. The Support Associate acts as a pivotal communication bridge between various teams, clients, and external auditors to facilitate smooth program operations.
This full-time position offers a base pay ranging from $20.00 to $23.00 per hour, which may vary based on market conditions, individual experience, and qualifications. Additionally, CareTria provides a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, retirement plan options, paid time off, parental leave, employee assistance programs, and other incentives. Eligible employees may also qualify for performance bonuses. The role demands strong interpersonal and communication skills, attention to detail, problem-solving capabilities, and the ability to multitask in a deadline-driven environment. The physical demands of the role include prolonged sitting, frequent use of keyboard and mouse, and phone communication, all performed in an indoor office setting.
By joining CareTria as a Client Services Support Associate, you become part of a forward-thinking team committed to excellence and compliance in sample program management. This opportunity allows you to contribute meaningfully to client satisfaction while growing your professional skills in a supportive environment that values diversity and inclusion.
Job Requirements
- High school diploma or equivalent
- minimum one year customer service experience
- proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
- excellent verbal and written communication skills
- ability to multitask and manage time effectively
- problem-solving skills
- ability to maintain professionalism and flexibility
- ability to work independently and as part of a team
- capacity to handle phone communications regularly
- ability to sit for extended periods
- manual dexterity for keyboarding and mouse use
- willingness to comply with regulatory standards and company policies
Job Qualifications
- High school degree required
- associate's degree desirable
- equivalent certificate training and/or experience considered
- approximately one year experience in a customer service environment
- exceptional interpersonal and communication skills verbal and written
- strong customer service skills
- sound judgment and professionalism in deadline-driven environments
- proficiency in Microsoft Outlook, Excel, Word and PowerPoint
- troubleshooting and problem-solving abilities
- time management skills with capability to multitask
- ability to work both independently and in a team environment at all organizational levels
Job Duties
- Support productivity and efficiency for the client programs while ensuring compliance with SOW, client business rules, SOPs and PDMA regulations
- assist in the maintenance and updating of all client documentation
- support creation of client program documentation and system setup
- provide internal and external client support via email, fax, and phone as required
- monitor and support inventory tasks including reconciliations and tracking back-orders
- monitor sales representative sampling activities and sample transaction data
- review daily orders, reports, and files required by clients
- support generation and reporting of reconciliations activities
- coordinate 3rd party field audits and issue program instructions to external PDMA auditors
- perform daily data entry, troubleshoot and resolve system issues, and send client reports
- report compliance-related issues promptly to client and internal Regulatory Department
- communicate program changes and opportunities to management
- support resolution of Acknowledgement of Content and Signature Verification Letters
- support internal Quality Events and provide timely follow-up
- serve as backup for Senior Support Associate
Job Location
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