Supervisor/Sommelier, Ristorante del Lago

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.16 - $29.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

401k

Local discounts

Career Development

Job Description

The Broadmoor is a prestigious and world-renowned luxury resort located in Colorado Springs, Colorado. Esteemed for its opulent accommodations, exceptional dining experiences, and unparalleled guest service, The Broadmoor holds the distinguished titles of Forbes Five-Star and AAA Five Diamond. Established over a century ago, this resort has cultivated a culture steeped in tradition, excellence, and a sense of family among its employees and guests alike. With a commitment to creating unforgettable experiences, The Broadmoor blends historic charm with modern amenities to provide a refined, luxurious environment for its visitors. As a leader in luxury hospitality, The Broadmoor is dedicated to fostering a workplace culture where employees feel valued, empowered, and inspired to deliver excellence in every aspect of their role.

The Supervisor/Sommelier position at Ristorante del Lago, one of The Broadmoor's acclaimed dining venues, offers a unique opportunity for hospitality professionals passionate about delivering world-class service and exquisite culinary and beverage experiences. This role is pivotal in maintaining and elevating the restaurant’s reputation for exceptional service standards and luxury hospitality. The Supervisor/Sommelier will play an instrumental role in overseeing day-to-day wine and beverage service, ensuring each guest enjoys a personalized, impeccable dining experience with expert wine pairings and superior service.

This position offers a competitive pay range of $22.00 to $29.00 per hour which includes a base wage of $12.00 per hour plus service charge commissions that have historically averaged between $10.00 to $17.00 per hour. The Broadmoor also guarantees at least the current Colorado minimum wage per hour, ensuring consistent and reliable earnings. Working within the Ristorante del Lago, the Supervisor/Sommelier will lead a team of service professionals, supporting front-of-house operations to ensure smooth, seamless service aligned with the resort's luxury standards.

Responsibilities extend beyond guest service to include staff supervision and coaching, comprehensive wine education, inventory management, and ensuring compliance with health and safety regulations. The role requires a dynamic individual capable of balancing operational leadership with hands-on guest engagement, fostering an atmosphere of warmth, professionalism, and extraordinary service. As an ambassador of The Broadmoor brand, the Supervisor/Sommelier will uphold rigorous grooming standards and company policies, crafting an environment that reflects the prestigious standards of this Five-Star destination.

This position is ideal for experienced supervisors with a passion for wine and hospitality and those who thrive in fast-paced, team-oriented environments. The Broadmoor not only offers a competitive compensation package but also provides extensive employee benefits, opportunities for career development, and the chance to be part of a historic institution celebrated for its excellence in hospitality and guest satisfaction. Candidates looking to grow their careers and be part of a distinguished team delivering luxury experiences will find this role rewarding and enriching.

Job Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training
Equivalent combination of education and experience
Supervisory experience preferred
Sommelier experience preferred
Experience with Microsoft Office suite
Ability to perform occasional heavy lifting (up to 50 lbs)
Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Enthusiastic team player with strong interpersonal communication skills
Willingness to work in a fast-paced, team-oriented environment

Job Qualifications

High school diploma or general education degree (GED)
One to three years related experience and/or training
Equivalent combination of education and experience
Supervisory experience, especially in a restaurant setting, preferred
Experience as a Sommelier preferred
Experience with Microsoft Office suite (Word, Excel, Outlook)
Ability to work occasional heavy lifting (up to 50 lbs)
Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities

Job Duties

Support daily front-of-house operation to ensure a seamless, high-end guest experience in alignment with luxury hospitality standards
Oversee day-to-day wine and beverage service operations on the floor, ensuring exceptional standards, product knowledge, and presentation
Lead and supervise service teams during service hours, providing on-the-floor direction, support, and coaching
Uphold and enforce service protocols, grooming standards, and brand guidelines to maintain a refined and consistent guest environment
Act as a key point of contact for guest relations, handling special requests, feedback, and complaints with professionalism and discretion
Engage directly with guests to provide beverage recommendations, pairing suggestions, and curated experiences tailored to individual preferences
Maintain in-depth knowledge of the restaurant wine list, including vintages, producers, regions, and cellar inventory
Monitor reservation flow, floor plans, and guest pacing using platforms like Reserve to optimize seating and table turns
Collaborate with kitchen and bar leadership to ensure smooth communication and timely service execution
Participate in pre-shift briefings and lead team line-ups to communicate daily goals, VIPs, menu changes and service priorities
Conduct staff wine education, tastings, and pairing workshops to ensure consistent knowledge and confidence across the service team
Monitor wine inventory levels, perform regular stock checks, and support ordering and supplier relationships
Ensure compliance with health, safety, and sanitation regulations, as well as all company policies
Contribute to maintaining inventory, ordering supplies, and managing cost in collaboration with the manager
Lead by example with presence, poise, and commitment to delivering exceptional hospitality
Maintain comprehensive knowledge of food products and preparation, trends, wine, and beverages while abiding and enforcing Colorado liquor laws
Responsible for restaurant finances including budgeting, inventory, and growth of revenue streams
Ensure proper cash handling and accounting procedures are upheld
Develop and implement programs to grow all revenue streams
Conduct pricing reviews as necessary and make pricing recommendations
Assist in preparing budgets and forecasts
Maintain knowledge of, abide by, and enforce Colorado liquor laws
Oversee the required and necessary maintenance and sanitation programs
Follow through on guest satisfaction and proper handling of guest comments
Coordinate with conference and sales departments in the planning and execution of private events
Coordinate with food and beverage public relations and marketing managers to plan all marketing and promotional plans
Coordinate with the restaurant chef and stewarding team daily to assist in maintaining appropriate staffing and product levels
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines including grooming standards