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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.16 - $29.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Job Description
The Broadmoor is a prestigious and world-renowned luxury resort located in Colorado Springs, Colorado. Esteemed for its opulent accommodations, exceptional dining experiences, and unparalleled guest service, The Broadmoor holds the distinguished titles of Forbes Five-Star and AAA Five Diamond. Established over a century ago, this resort has cultivated a culture steeped in tradition, excellence, and a sense of family among its employees and guests alike. With a commitment to creating unforgettable experiences, The Broadmoor blends historic charm with modern amenities to provide a refined, luxurious environment for its visitors. As a leader in luxury hospitality, The Broadmoor is dedicated to... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three years related experience and/or training
- Equivalent combination of education and experience
- Supervisory experience preferred
- Sommelier experience preferred
- Experience with Microsoft Office suite
- Ability to perform occasional heavy lifting (up to 50 lbs)
- Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Enthusiastic team player with strong interpersonal communication skills
- Willingness to work in a fast-paced, team-oriented environment
Job Qualifications
- High school diploma or general education degree (GED)
- One to three years related experience and/or training
- Equivalent combination of education and experience
- Supervisory experience, especially in a restaurant setting, preferred
- Experience as a Sommelier preferred
- Experience with Microsoft Office suite (Word, Excel, Outlook)
- Ability to work occasional heavy lifting (up to 50 lbs)
- Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Reasonable accommodations will be made for individuals with disabilities
Job Duties
- Support daily front-of-house operation to ensure a seamless, high-end guest experience in alignment with luxury hospitality standards
- Oversee day-to-day wine and beverage service operations on the floor, ensuring exceptional standards, product knowledge, and presentation
- Lead and supervise service teams during service hours, providing on-the-floor direction, support, and coaching
- Uphold and enforce service protocols, grooming standards, and brand guidelines to maintain a refined and consistent guest environment
- Act as a key point of contact for guest relations, handling special requests, feedback, and complaints with professionalism and discretion
- Engage directly with guests to provide beverage recommendations, pairing suggestions, and curated experiences tailored to individual preferences
- Maintain in-depth knowledge of the restaurant wine list, including vintages, producers, regions, and cellar inventory
- Monitor reservation flow, floor plans, and guest pacing using platforms like Reserve to optimize seating and table turns
- Collaborate with kitchen and bar leadership to ensure smooth communication and timely service execution
- Participate in pre-shift briefings and lead team line-ups to communicate daily goals, VIPs, menu changes and service priorities
- Conduct staff wine education, tastings, and pairing workshops to ensure consistent knowledge and confidence across the service team
- Monitor wine inventory levels, perform regular stock checks, and support ordering and supplier relationships
- Ensure compliance with health, safety, and sanitation regulations, as well as all company policies
- Contribute to maintaining inventory, ordering supplies, and managing cost in collaboration with the manager
- Lead by example with presence, poise, and commitment to delivering exceptional hospitality
- Maintain comprehensive knowledge of food products and preparation, trends, wine, and beverages while abiding and enforcing Colorado liquor laws
- Responsible for restaurant finances including budgeting, inventory, and growth of revenue streams
- Ensure proper cash handling and accounting procedures are upheld
- Develop and implement programs to grow all revenue streams
- Conduct pricing reviews as necessary and make pricing recommendations
- Assist in preparing budgets and forecasts
- Maintain knowledge of, abide by, and enforce Colorado liquor laws
- Oversee the required and necessary maintenance and sanitation programs
- Follow through on guest satisfaction and proper handling of guest comments
- Coordinate with conference and sales departments in the planning and execution of private events
- Coordinate with food and beverage public relations and marketing managers to plan all marketing and promotional plans
- Coordinate with the restaurant chef and stewarding team daily to assist in maintaining appropriate staffing and product levels
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines including grooming standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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