Supervisor, Valet Operations

SP+, a Metropolis company, is a leading player in the artificial intelligence and mobility solutions sector, specializing in seamless parking and checkout-free experiences through advanced computer vision technology. As the largest parking network in America, SP+ employs over 23,000 people who operate across more than 4,000 locations in North America and Europe. The company’s mission centers on reinventing parking, which is a ubiquitous and impactful aspect of everyday life. By eliminating the need for tickets, machines, apps, or credit cards, SP+ enables drivers to simply "drive in and drive out," saving time and enhancing convenience. This innovative approach is reshaping the future of parking and aims to extend to powering checkout-free experiences beyond parking areas, enriching everyday experiences in living, working, and playing environments.

The Valet Manager role at SP+ plays a pivotal part in maintaining operational excellence and client satisfaction at one of its locations. This position involves hands-on management and supervision of valet services, ensuring adherence to all contractual guidelines, company policies, and safety standards. The Valet Manager leads by example, greeting guests courteously, managing vehicle flow safely, and fostering a professional image of the business. Responsibilities also extend to staffing — including hiring, training, coaching, and scheduling a capable valet team based on anticipated vehicle volume to meet service demands.

The role demands attentiveness to detail in managing paperwork for audit compliance, maintaining cleanliness and safety in all operational areas, and implementing effective staging plans to maximize parking capacity. Knowledge of vehicle makes, models, and operations is essential, as well as the flexibility to step into alternative positions as needed to ensure smooth service delivery. The position requires a high level of adaptability, judgment, and effective communication skills to respond to both customer needs and operational challenges promptly.

This opportunity is suitable for candidates with at least a high school diploma or equivalent and related experience or training, along with a valid driver’s license and a clean driving record. Experience in manual transmission vehicle operation may be necessary depending on the location. The role offers a salary range of $20.00 to $22.00 per hour and includes eligibility for a comprehensive benefits package that supports employees’ medical, dental, vision, financial, and personal needs. The work environment is physically active, requiring standing, walking, running, and occasional lifting. SP+ affirms its commitment to equal employment opportunity, welcoming diverse candidates and fostering an inclusive workplace free from harassment or discrimination.

Joining SP+ as a Valet Manager means becoming part of a company dedicated to innovation in mobility solutions and customer convenience. It is a chance to contribute to a transformative vision reshaping how people interact with everyday environments through technology and exceptional service. If you are driven by operational excellence, customer service, and working in a dynamic team setting, this role offers a rewarding pathway with a respected industry leader in parking and mobility.