Supervisor, Surveillance

This opportunity lies within a dynamic gaming and entertainment company committed to providing a secure and enjoyable environment for both guests and employees. Our company prides itself on maintaining exceptional service standards, ensuring compliance with regulatory requirements and safeguarding valuable assets. As a leader in the casino and gaming industry, we place a strong emphasis on team member health, well-being, and professional development, offering a comprehensive benefits package to support a balanced and rewarding career.

We are currently seeking a dedicated and skilled Surveillance Supervisor to oversee and coordinate surveillance operations during their assigned shift. This role is pivotal in maintaining the integrity and safety of the gaming environment by observing and recording gaming activities, ensuring adherence to internal control standards and regulatory policies, and supporting the Hard Rock's service excellence. The Surveillance Supervisor is responsible for supervising the surveillance team, enforcing departmental rules, maintaining surveillance records including reports, logs, and video files, and promptly reporting irregular activities to the Director of Surveillance.

Successful candidates will enforce compliance with Virginia Lottery regulations and internal accounting controls, safeguard company assets, and promote a secure environment for all guests and team members. This position requires a high degree of vigilance, integrity, and the ability to operate sophisticated surveillance equipment while managing a spectrum of responsibilities from active observation to administrative reporting. Candidates must be able to work flexible shifts including holidays and weekends, reflecting the 24/7 nature of gaming operations.

The ideal candidate brings prior experience in casino surveillance, a comprehensive knowledge of casino games, regulatory compliance, and internal control procedures. This is a hands-on leadership position that demands clear communication skills, problem-solving ability, and the capacity to direct and develop a team effectively. Applicants must be at least 21 years old and successfully pass background and drug screening tests. Licenses and certifications as required by federal, state, and Virginia Lottery authorities must be maintained.

Working as a Surveillance Supervisor offers a unique opportunity to contribute to a high-profile entertainment venue while fostering a safe and regulatory-compliant operation. The role is vital in upholding security, ensuring fair play, and enhancing guest satisfaction. As part of our team, you will have access to ongoing career support and training initiatives that enhance your skills and enable professional growth within the gaming industry.