Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee assistance program
flexible schedule
Training and Development
wellness programs
Job Description
Hard Rock Bristol is a renowned entertainment and gaming establishment that prides itself on delivering exceptional guest experiences through its diverse food and beverage operations. The company is committed to maintaining a clean, safe, and sanitary environment not only for its guests but also for its dedicated team members, who are the cornerstone of its success. With a strong focus on health and well-being, Hard Rock Bristol offers comprehensive benefits that enable employees and their families to enjoy a balanced, healthy lifestyle. Their commitment to fostering a positive work environment is evident in their detailed operational standards and focus on guest satisfaction. This establishment stands out in the gaming and entertainment industry by blending high-quality service with a dynamic and supportive workplace culture.
The Steward Supervisor position at Hard Rock Bristol is pivotal in ensuring the cleanliness and sanitation of all food and beverage preparation and storage areas, as well as maintaining clean service ware and utensils that meet strict health standards. This role encompasses supervisory responsibilities, including hiring, training, and motivating the stewarding team, overseeing departmental operations such as budget and staffing, and ensuring compliance with health and safety regulations. The Steward Supervisor also manages the cleanliness of back-of-house areas like the main kitchen, storage zones, loading docks, and washing stations to meet or exceed health inspection requirements. This role demands strong leadership and organizational skills, as well as the ability to foster a guest-centric atmosphere that encourages repeat visits.
The position requires a minimum of three years of experience as a Steward, with prior supervisory experience preferred. It also involves responsibilities related to inventory management, particularly focusing on the distribution and maintenance of china, glassware, linens, and silver, ensuring cleanliness and safe handling at all times. The Steward Supervisor is responsible for controlling equipment storage and distribution within the Food and Beverage Department and must consistently attend and participate in team meetings to support continuous improvement and communication.
Hard Rock Bristol places significant emphasis on adherence to regulatory requirements, including federal, state, and local laws, and mandates that employees obtain and maintain necessary licenses and certifications. The candidate must pass background checks and drug screenings and be at least 18 years of age. Communication skills, flexibility, and a commitment to delivering excellence in guest service are essential for this role. The ability to align training programs with organizational strategic goals further distinguishes the ideal candidate.
Overall, the Steward Supervisor plays a crucial role in maintaining operational excellence in the Food and Beverage Department, contributing directly to the guest experience and the overall reputation of Hard Rock Bristol. The company offers a comprehensive benefits package tailored to support its employees in their professional and personal lives, emphasizing health insurance, retirement planning, paid time off, and work-life balance opportunities. This permanent position offers a unique opportunity to be part of a respected brand known for entertainment and hospitality excellence, providing a rewarding career path for dedicated and motivated individuals.
The Steward Supervisor position at Hard Rock Bristol is pivotal in ensuring the cleanliness and sanitation of all food and beverage preparation and storage areas, as well as maintaining clean service ware and utensils that meet strict health standards. This role encompasses supervisory responsibilities, including hiring, training, and motivating the stewarding team, overseeing departmental operations such as budget and staffing, and ensuring compliance with health and safety regulations. The Steward Supervisor also manages the cleanliness of back-of-house areas like the main kitchen, storage zones, loading docks, and washing stations to meet or exceed health inspection requirements. This role demands strong leadership and organizational skills, as well as the ability to foster a guest-centric atmosphere that encourages repeat visits.
The position requires a minimum of three years of experience as a Steward, with prior supervisory experience preferred. It also involves responsibilities related to inventory management, particularly focusing on the distribution and maintenance of china, glassware, linens, and silver, ensuring cleanliness and safe handling at all times. The Steward Supervisor is responsible for controlling equipment storage and distribution within the Food and Beverage Department and must consistently attend and participate in team meetings to support continuous improvement and communication.
Hard Rock Bristol places significant emphasis on adherence to regulatory requirements, including federal, state, and local laws, and mandates that employees obtain and maintain necessary licenses and certifications. The candidate must pass background checks and drug screenings and be at least 18 years of age. Communication skills, flexibility, and a commitment to delivering excellence in guest service are essential for this role. The ability to align training programs with organizational strategic goals further distinguishes the ideal candidate.
Overall, the Steward Supervisor plays a crucial role in maintaining operational excellence in the Food and Beverage Department, contributing directly to the guest experience and the overall reputation of Hard Rock Bristol. The company offers a comprehensive benefits package tailored to support its employees in their professional and personal lives, emphasizing health insurance, retirement planning, paid time off, and work-life balance opportunities. This permanent position offers a unique opportunity to be part of a respected brand known for entertainment and hospitality excellence, providing a rewarding career path for dedicated and motivated individuals.
Job Requirements
- High school diploma or equivalent
- minimum three years experience as a Steward
- prior supervisory experience preferred
- must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery regulations
- must successfully pass background check
- must successfully pass drug screening
- must be eighteen (18) years of age
- knowledge of pertinent federal, state and local laws, codes and regulations
- knowledge of all operations of the Stewards' Department
- demonstrated organizational skills, budgeting experience and full understanding of financials
- ability to communicate clearly and concisely both orally and in writing
- flexibility to work varying shifts and time schedules
- ability to deliver programs that create a service level of excellence for internal and external guests
- ability to tie training to the organization's strategic goals
- ability to communicate effectively with all levels of employees and outside contacts
- ability to review and comprehend all necessary documentation
- ability to inspect and maintain all areas for which responsible
- ability to stock and retrieve supplies as needed
Job Qualifications
- High school diploma or equivalent
- minimum three years experience as a Steward
- prior supervisory experience preferred
- knowledge of pertinent federal, state and local laws and regulations
- demonstrated organizational skills and budgeting experience
- ability to communicate clearly and concisely both orally and in writing
- ability to work varying shifts and time schedules
- ability to deliver programs that create service excellence
- ability to tie training to strategic goals
- ability to communicate effectively with all levels of employees and outside contacts
- ability to review and comprehend necessary documentation
- ability to inspect and maintain all responsible areas
- ability to stock and retrieve supplies as needed
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Bristol for gaming entertainment
- build and retain guest relations and mentor team members to provide superior guest service
- hire, train, motivate, evaluate and manage food and beverage staff to achieve department objectives
- develop, implement and monitor department standards, guidelines and objectives
- maintain cleanliness of back of the house areas including kitchen, storage, dumpster, loading dock, TDR and washing areas
- manage cleaning schedules to meet or exceed health inspection requirements
- assist in maintaining inventory and distribution of china, glassware, linens and silver
- control equipment storage areas and issuance for the Food & Beverage Department
- attend and participate in meetings and complete follow-up as assigned
- perform work regularly and predictably
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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