Supervisor, Service Center

Elizabeth, NJ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career development opportunities

Job Description

TForce Freight is a leading freight transportation company specializing in regional less-than-truckload (LTL) shipping services. With a commitment to reliability and efficient shipping solutions, the company operates a network of freight service centers dedicated to providing fast, dependable delivery and superior customer service. TForce Freight takes pride in maintaining a robust infrastructure and a skilled workforce committed to meeting the high standards of the transportation industry. The company fosters a collaborative and dynamic work environment that encourages growth and professional development among its employees. This aligns with the company's mission to deliver excellence while continuously improving operational efficiencies across all levels of service.

The role of Supervisor, Service Center at TForce Freight is a pivotal position that coordinates the daily operations of the company's freight service centers. This position requires analytical skills to interpret operational data related to productivity, service quality, and overall performance metrics. The supervisor collaborates closely with the Service Center management team to formulate and execute action plans aimed at improving service levels and operational outcomes. The role includes direct oversight of department staff and involves responsibilities ranging from workforce coordination to performance management and labor relations. This position is essential in ensuring service standards are met while adhering to labor agreements and promoting a safe and productive work environment. The ideal candidate must be capable of leading teams, addressing employee concerns, and fostering strong labor relations within a unionized workforce.

Job Requirements

U.S. citizen or otherwise authorized to work in the U.S.
High school diploma, GED, or international equivalent
Strong communication skills
Bachelor's degree or internationally comparable degree - preferred
Previous dock operations experience - preferred
Supervisory experience in the transportation industry - preferred

Job Qualifications

High school diploma, GED, or international equivalent
Strong communication skills
Bachelor's degree or internationally comparable degree - preferred
Previous dock operations experience - preferred
Supervisory experience in the transportation industry - preferred

Job Duties

Work with other managers to coordinate hiring and promotion decisions
Work with other managers to ensure adherence to labor agreements and address grievances
Participate in new hire orientation meetings and conduct safety and quality training
Determine employee training needs and provide feedback and support
Conduct performance evaluations and resolve individual and group performance issues
Build labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations
Coach and develop others using career development processes and tools