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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.06 - $32.29
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition remission
flexible schedule
Job Description
The University of Rochester is a prestigious private research university located in Rochester, New York. Known for its strong commitment to excellence and innovation, the university embraces the ethos of Meliora, which translates to "Ever Better." This guiding principle reflects the university’s ongoing dedication to improving not only its academic and research achievements but also its community environment. At the core of the University of Rochester's mission are the values of equity, leadership, integrity, openness, respect, and accountability. These values foster a welcoming and inclusive culture that aims to ensure every member of its community—students, faculty, and staff—can thrive and... Show More
Job Requirements
- High school diploma or equivalent
- Three years of experience in food services or dining operations
- Or an equivalent combination of education and experience
- Associate degree in Business Management, Hospitality Management, food-related service, or related field preferred
- Experience in a leadership position preferred
- Ability to lead and manage others
- Excellent communication and interpersonal skills
- Excellent customer service
- Ability to handle multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Basic knowledge of food safety standards and point-of-sale handling procedures
- Ability to train, motivate, and develop staff
- Ability to work flexible hours including evenings and weekends
- Serv-Safe and other applicable certifications within 12 months of hire required
Job Qualifications
- High school diploma or equivalent
- Three years of experience in food services or dining operations
- Experience in a leadership role preferred
- Associate degree in Business Management, Hospitality Management, or related field preferred
- Ability to lead and manage others
- Excellent communication and interpersonal skills
- Strong customer service skills
- Ability to handle multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Basic knowledge of food safety standards and point-of-sale handling
- Ability to train, motivate, and develop staff
- Ability to work flexible hours including evenings and weekends
Job Duties
- Supports and oversees the daily operations of a residential dining location
- Maintains accurate records of operational procedures and inventory management
- Works closely with leadership to plan and implement menu updates, events, or promotions
- Monitors customer flow and operational procedures to meet demand
- Ensures efficient and timely service at all times
- Directly supervises and trains dining staff on food safety and customer service standards
- Interviews, hires, orients, and trains new employees
- Assists with scheduling to ensure adequate staffing
- Evaluates employee performance and performs disciplinary actions as needed
- Assists with inventory control, ordering, and restocking of food and supplies
- Maintains financial records and assists with point-of-sale reconciliation
- Ensures cleanliness and sanitation standards are met
- Collects quality control and assurance data
- Provides a welcoming and friendly environment
- Resolves customer complaints professionally
- Coordinates maintenance of dining equipment
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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