Supervisor, Residential Dining-2

The University of Rochester is a prestigious private research university located in Rochester, New York. Known for its strong commitment to excellence and innovation, the university embraces the ethos of Meliora, which translates to "Ever Better." This guiding principle reflects the university’s ongoing dedication to improving not only its academic and research achievements but also its community environment. At the core of the University of Rochester's mission are the values of equity, leadership, integrity, openness, respect, and accountability. These values foster a welcoming and inclusive culture that aims to ensure every member of its community—students, faculty, and staff—can thrive and contribute to the university’s success.

Embedded within this vibrant academic institution is the Department of Environmental Services and Management (ESM) Dining/Auxiliary Operations, which plays a crucial role in supporting the daily life of the campus through outstanding dining services. The department is committed to delivering high-quality food services and dining experiences by combining operational excellence, customer service, and innovative culinary offerings.

The role currently available is a full-time, regular position within the ESM Dining/Auxiliary Operations department, based at the main campus located at 100 Gibbs Street in Rochester, New York. This position offers a competitive hourly compensation range from $23.06 to $32.29, with actual rates determined based on various factors including market data, education, experience, and internal equity considerations.

This full-time role involves working 40 scheduled hours per week with rotating shifts, ensuring flexibility to meet the operational demands. The successful candidate will be responsible for supporting and overseeing the day-to-day operations of a residential dining location, ensuring that customer service, food safety, and product quality standards are consistently upheld. This position is critical in managing a diverse team consisting of represented employees, agency staff, and student workers, acting as a critical liaison between students, staff, and the dining management team.

In this leadership role, the individual will directly supervise the dining staff, train employees on food safety practices and customer service protocols, assist with scheduling and staffing, and contribute to creating a positive work environment. Coordinating menu updates, promotions, and events to enhance the overall customer experience will also be important aspects of the job. Additionally, managing inventory control, ordering supplies, maintaining financial records, and ensuring cleanliness and sanitation according to health department standards are integral duties.

This position demands a proactive and attentive leader comfortable managing multiple tasks simultaneously in a dynamic environment, with a strong focus on operational efficiency and customer satisfaction. The University of Rochester values individuals who are committed to upholding its standards of diversity, equity, and inclusion, ensuring that the workplace remains respectful and collaborative for all team members.

By joining the ESM Dining team, the successful candidate will contribute to the mission of fostering a welcoming atmosphere for students, faculty, and staff while advancing the University of Rochester’s vision of making the world ever better through sustained commitment to excellence in all aspects of campus life.