Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and development programs
Flexible work schedule
Employee assistance program
Job Description
Hard Rock Casino Bristol is a premier casino destination known for offering an exciting and memorable gaming and entertainment experience in the vibrant region of Bristol, Virginia. As part of the globally recognized Hard Rock brand, it combines legendary rock n' roll atmosphere with modern casino amenities, delivering a unique and engaging environment for both guests and team members. The casino emphasizes customer satisfaction and guest service excellence, fostering a culture where innovation, teamwork, and commitment to quality service are paramount. Its dedication to creating a welcoming, entertaining atmosphere has made it a favored spot for gaming enthusiasts and casual visitors alike.
The role of Assistant Player's Club Manager at Hard Rock Casino Bristol is an integral part of maintaining the high standards of guest engagement and player relations. This position involves supporting the Player’s Club Manager in executing all club initiatives and ensuring smooth day-to-day operations of the Player’s Club centers. It requires a proactive individual who can manage multiple responsibilities including enrolling new members, handling promotional activities, and assisting members with questions and redemptions. The Assistant Player's Club Manager creates an inviting atmosphere that motivates guests to choose Hard Rock Casino Bristol as their premier gaming destination.
This role is central to building and maintaining strong guest relations and serves as a mentor and leader to team members to enhance guest service. Additionally, the role encompasses training responsibilities, where the incumbent plans and implements training sessions focused on casino systems, policies, and marketing promotions. The Assistant Player's Club Manager also maintains up-to-date knowledge of slot and table game marketing programs to efficiently manage comp issuance and patron responses.
With a commitment to superior guest service, this position involves daily operational oversight, scheduling, and performance management of team members, ensuring all activities align with company policies and Virginia Gaming Regulations. It requires a strong problem solver who can address complaints effectively, liaise between guests and management, and participate actively in promotional coordination including kiosk programs and reservations for guest requests.
This full-time role demands flexibility, including working holidays, weekends, and varied shifts. Candidates are expected to hold or be able to obtain necessary licenses and pass mandatory background and drug screenings. The position offers a comprehensive benefits package designed to support the health and well-being of team members and their families, promoting a healthy work-life balance. Benefits include health insurance, retirement plans, paid time off, and many more, providing team members with valuable support and resources. The career site, www.gotoworkhappy.com/benefits, provides detailed information about the full range of benefits available.
The role of Assistant Player's Club Manager at Hard Rock Casino Bristol is an integral part of maintaining the high standards of guest engagement and player relations. This position involves supporting the Player’s Club Manager in executing all club initiatives and ensuring smooth day-to-day operations of the Player’s Club centers. It requires a proactive individual who can manage multiple responsibilities including enrolling new members, handling promotional activities, and assisting members with questions and redemptions. The Assistant Player's Club Manager creates an inviting atmosphere that motivates guests to choose Hard Rock Casino Bristol as their premier gaming destination.
This role is central to building and maintaining strong guest relations and serves as a mentor and leader to team members to enhance guest service. Additionally, the role encompasses training responsibilities, where the incumbent plans and implements training sessions focused on casino systems, policies, and marketing promotions. The Assistant Player's Club Manager also maintains up-to-date knowledge of slot and table game marketing programs to efficiently manage comp issuance and patron responses.
With a commitment to superior guest service, this position involves daily operational oversight, scheduling, and performance management of team members, ensuring all activities align with company policies and Virginia Gaming Regulations. It requires a strong problem solver who can address complaints effectively, liaise between guests and management, and participate actively in promotional coordination including kiosk programs and reservations for guest requests.
This full-time role demands flexibility, including working holidays, weekends, and varied shifts. Candidates are expected to hold or be able to obtain necessary licenses and pass mandatory background and drug screenings. The position offers a comprehensive benefits package designed to support the health and well-being of team members and their families, promoting a healthy work-life balance. Benefits include health insurance, retirement plans, paid time off, and many more, providing team members with valuable support and resources. The career site, www.gotoworkhappy.com/benefits, provides detailed information about the full range of benefits available.
Job Requirements
- must obtain and maintain all licenses and certifications per federal, state, and Virginia Lottery
- must successfully pass background check
- must successfully pass drug screening
- prior experience in the gaming industry strongly preferred
- must be at least twenty-one years of age
- must be able to work holidays and weekends
- must have flexible shifts
- prior experience opening new properties or outlets strongly preferred
Job Qualifications
- high school diploma or equivalent
- demonstrated customer service experience and/or training
- computer literate with good knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
- good oral and written English communication skills with phone etiquette
- knowledge of casino marketing functions including database, advertising, and branding
- knowledge of pertinent federal, state, and local laws, codes, and regulations
- understanding of regional gaming market
- ability to deliver exceptional guest service
- ability to communicate clearly both orally and in writing
- ability to participate in goal and procedure development
- ability to operate office equipment
- ability to establish and maintain effective working relationships
- flexibility to work varying shifts and time schedules
Job Duties
- create an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment
- actively build and retain guest relations and act as a mentor to team members to provide superior guest service
- consistently execute Player’s Club initiatives
- plan, schedule, and implement training on casino systems, department policies, and marketing promotions
- maintain knowledge of slot marketing programs including coin-in and table game ratings, comp issuance, and patron response functions
- monitor daily operations of Player’s Club centers
- schedule, direct performance appraisals, reward, and counsel team members
- address complaints and resolve problems both internal and external
- provide and promote the highest level of guest service
- work with Promotions Manager to update, maintain, and resolve kiosk program issues
- assist with guest requests including reservations
- handle Player’s Club promotions and redemptions
- act as liaison between guests and management
- perform other duties as assigned adhering to Virginia Gaming Regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
