Supervisor of WFD Culture and Training

Goodwill North Central Texas is a renowned nonprofit organization dedicated to improving the quality of life for individuals and families in the North Central Texas region through workforce development, education, and community-based programs. With a mission to empower individuals facing barriers to employment, Goodwill North Central Texas combines innovative services with compassionate care to help people achieve their fullest potential. The organization operates a variety of retail stores, training centers, and service locations throughout the region, delivering workforce solutions that improve employment opportunities and foster inclusive growth in their communities. Goodwill North Central Texas values diversity, equity, and inclusion and strives to create a positive impact through its programs and partnerships.

The role of Supervisor of Workforce Development Culture and Training at Goodwill North Central Texas is a full-time position located at 4005 Campus Drive, Fort Worth, Texas, with a salary based on experience. The supervisor works Monday through Friday, 40 hours per week, with some evening and weekend hours as needed. This position is responsible for developing, overseeing, and continually improving workforce development training programs and workplace culture initiatives that align with Goodwill's core values and strategic objectives.

In this multifaceted role, the Supervisor serves as a subject matter expert in the workforce development training domain, ensuring that all new and existing workforce development staff receive comprehensive onboarding, mentoring, and continuous training opportunities. The supervisor is tasked with updating training materials biannually or more frequently to keep pace with industry standards and organizational needs. This role requires deep knowledge of career services, workforce development systems, and effective instructional design to craft targeted curricula that address knowledge and skill gaps within the workforce development team.

The supervisor plays a key role in facilitating various types of training sessions, including formal classes, workshops, on-the-job training, and side-by-side coaching, utilizing diverse delivery methods to accommodate different learning styles. They are also responsible for conducting biannual CPR training sessions for staff, contributing to safety readiness and compliance.

Equally important is the responsibility to shape and nurture the workforce development culture by launching initiatives that promote engagement, inclusion, and retention among staff and leadership. This includes providing workshops and awareness sessions to foster an inclusive, culturally competent workforce, removing barriers to equal opportunity throughout recruitment, hiring, training, and career growth processes. The supervisor also regularly visits various workforce locations to ensure uniform application of cultural and training initiatives and communicates progress and achievements within the department.

From an administrative perspective, the Supervisor manages training records, reports, and content through multiple platforms such as Goodwill NCT Academy and third-party systems like Pryor.com. They ensure that training metrics, evaluations, and feedback are meticulously tracked and reported to leadership on a quarterly basis. The role also involves organizing regular all-staff meetings, maintaining updated manuals and resource files, and coordinating logistic aspects such as agenda creation and facility preparation.

This position demands a highly organized, energetic professional with a bachelor's degree at minimum (a master’s degree preferred) and at least three years of experience in training program development and implementation or a related area. Familiarity with remote learning technology tools and software is essential, with a strong technical background highly favored. Prior supervisory experience, CPR certification, and CPR training certification are preferred. The successful candidate will have a passion for innovation in training methods, effective communication skills, and the capacity to manage change within an evolving organizational environment.

Goodwill North Central Texas is committed to equal employment opportunity and offers company-paid basic term life insurance, paid time off, and optional medical, dental, vision, short-term disability, long-term disability, and 401(k) plans. This role requires reliable transportation and the ability to travel routinely among different work sites. Background checks, drug screening, and I-9 employment eligibility verifications are mandatory. The supervisor position provides an excellent opportunity to contribute meaningfully to workforce development and the broader community, enhancing career pathways for individuals across North Central Texas.