Supervisor of Operations II

Interstate Waste Services (IWS) is recognized as one of the most progressive and innovative providers of solid waste and recycling services in the tri-state area encompassing New York, New Jersey, and Connecticut, with additional operations linked to a rail-served landfill in Ohio. Established in 1998, the company has steadily expanded its footprint through strategic acquisitions, many of which were family-owned businesses that have been seamlessly integrated into the IWS team, preserving the company's commitment to a culture of care and community. By blending the resources and capabilities of a large corporation with the personal values and dedication characteristic of a family-operated business, IWS has positioned itself as a trusted leader in the waste management industry.

IWS serves a diverse array of clients ranging from industrial and medical to commercial and residential customers. The company's mission emphasizes delivering high-quality waste, recycling, and environmental services while maintaining an uncompromising commitment to safety—not only for its employees but also for customers and communities it serves. Safety protocols, compliance with regulations, and environmental stewardship remain at the forefront of operations at IWS, reflecting the company’s dedication to sustainable and responsible waste management practices.

The role of Operations Supervisor II at Interstate Waste Services is a critical leadership position responsible for overseeing collections activities across one or more business lines, including commercial, residential, roll-off, and container delivery pickup operations. This full-time position offers a competitive salary range from $90,000 to $105,000 annually, reflecting the level of expertise and responsibility required.

In this capacity, the Operations Supervisor II supervises and mentors a team of drivers and helpers, ensuring operational efficiency and excellence in service delivery. Collaborating closely with the Operations Hauling Manager, the supervisor implements tactical strategies aimed at meeting company objectives, enhancing productivity, and achieving budget goals. One of the core responsibilities includes ensuring full adherence to accident prevention and safety programs, thereby promoting a secure and compliant work environment. The role demands close attention to compliance with safety, environmental, operating, regulatory, accounting, and ethical standards.

Furthermore, the Operations Supervisor II plays a pivotal role in delivering an outstanding customer experience. They are responsible for addressing and resolving service-related issues promptly, managing route logistics to reduce missed pickups, and maintaining active communication with customers and municipal authorities when necessary. A significant emphasis is placed on coaching and engagement, fostering a culture where safety, efficiency, and employee empowerment are prioritized.

The supervisor also takes a hands-on approach to route planning and safety awareness, from conducting route observations and vehicle inspections to monitoring telematics data for unsafe driving behaviors and enforcing DOT and environmental compliance. They work in partnership with the maintenance department to ensure that all equipment is safe and reliable, further supporting operational continuity.

In addition to operational duties, the role requires a commitment to employee engagement. The Operations Supervisor II is responsible for building strong teams, developing employee talents, understanding individual career goals, and providing the necessary coaching to facilitate internal growth and advancement within the company.

This position requires a dynamic individual who demonstrates strong leadership, analytical, and communication skills along with a firm understanding of waste management operations, route optimization, and regulatory compliance. With a focus on fostering a positive, safe, and productive work environment, the Operations Supervisor II contributes significantly to the sustained success and reputation of Interstate Waste Services.