Supervisor, Inside Retention - Lewisville, TX

Waste Management, Inc. (WM) is a leading provider of comprehensive waste management and environmental services based in the United States. The company delivers sustainable waste solutions to residential, commercial, industrial, and municipal customers, emphasizing responsible resource management and environmental stewardship. WM is recognized for its commitment to innovation, environmental sustainability, and exceptional customer service across its diverse markets. This organization values employees who are dedicated, customer-focused, and eager to contribute positively to both their community and the environment.

This particular role is a hybrid position located in Lewisville, TX, requiring candidates to work in the office three days per week and remotely two days per week. Candidates should be able to commute to the Lewisville office as part of their routine. The position is focused on inside sales supervision within WM’s customer retention division. Specifically, the candidate will supervise the Inside Account Executive I team, which is responsible for proactive maintenance and revenue growth of Waste Management’s small and medium business customers by managing an account retention program within a defined book of business.

The Inside Sales Supervisor plays a critical role in ensuring team members meet retention goals, support sales growth, and maintain high customer satisfaction. The supervisor will design and implement sales and retention process improvements, coaching protocols, and training regimens that help account executives thrive. They will handle escalated customer issues, monitor performance metrics such as cancellations and new sales, and ensure effective use of WM sales tools like Salesforce and pricing software. The role also involves recruiting and developing talent, maintaining proactive retention strategies, and working closely with management to align with corporate sales strategies and pricing goals.

Strong leadership skills are required to manage a diverse team of up to 9 professionals, including sales coordinators and account executives. The role demands the ability to analyze business trends, provide guidance on regulatory issues, and maintain direct communication with key client executives to exceed expectations. Candidates are expected to have a Bachelor’s degree in Sales, Marketing, Business Administration, or a related field, along with five years of relevant experience. The position offers a competitive total compensation package including medical, dental, vision, life insurance, short-term disability, 401(k) with company match, stock purchase plans, and paid time off. WM fosters a work environment supportive of career growth, employee development, and work-life balance through its hybrid work model.