Supervisor Inflight Performance

NYC, NY, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $68,900.00 - $132,500.00

Work Schedule

Flexible

Benefits

Health Insurance

401(k) Plan

Crew member stock purchase plan

Short-Term Disability coverage

long-term disability coverage

Life insurance

Free space available travel

Job Description

JetBlue Airways is a prominent airline company renowned for its commitment to delivering exceptional customer experiences and fostering a vibrant internal culture grounded in safety, integrity, and passion. As a leading airline, JetBlue cultivates a dynamic work environment focused on operational excellence and dependability, offering competitive compensation and comprehensive benefits to its dedicated workforce. JetBlue’s mission is centered on creating the best travel experience by blending innovative service with a strong safety culture and inclusive teamwork.

The Supervisor Inflight Performance role at JetBlue Airways is pivotal in advancing the company’s operational goals by coaching and guiding Inflight Crewmembers ... Show More

Job Requirements

High school diploma or GED diploma
three years of customer service or airline experience or one year of JetBlue Customer Experience (CEX) experience
one year of leadership or supervision experience preferably in the airline industry with a focus on performance and dependability
ability to maintain self-discipline and work with minimal supervision
knowledge of policies, standard practices, and contractual agreements
strong organizational and analytical skills
ability to work collaboratively in a team
experience managing multiple cases or projects
effective verbal and written communication skills
ability to foster open relations with crewmembers and departmental peers
skill in coaching and conflict management
proficiency with computer applications such as Outlook, Word, Teams, Excel, and PowerApps
willingness to travel 10 percent of the time
pass a pre-employment drug test
legal eligibility to work in the US
no visa sponsorship available

Job Qualifications

High school diploma or General Education Development (GED) diploma
three years of customer service or airline experience, or one year of JetBlue Customer Experience (CEX) experience
one year of leadership or supervision experience, preferably in the airline industry with a focus on performance and dependability
possess the capability to maintain self-discipline and function with minimal supervision employing sound judgement and discretion in all interactions
well-versed in the policies, standard practices, and contractual agreements
highly organized, detail-oriented, and analytical professional
displays the ability to work collaboratively and effectively in a team environment
experienced in managing multiple cases or projects to resolution promptly
demonstrate effective verbal and written communication skills
capable of fostering open relations with Inflight Crewmembers and various departmental peers
ability to effectively coach and manage conflicts when speaking with Crewmembers
working knowledge of computer applications including Outlook, Word, Teams, Excel, and PowerApps
able to travel for company and industry meetings (10%)
must pass a pre-employment drug test
must be legally eligible to work in the country in which the position is located
authorization to work in the US is required. This position is not eligible for visa sponsorship

Job Duties

Conduct and lead investigatory meetings for required performance and dependability concerns ensuring fairness and consistency
collaborate with Inflight Base and General Managers, Inflight Directors and VP, Labor and Crew Relations to streamline workflow and enhance overall Crewmember performance and dependability
partner with Base Supervisors to develop and implement corrective action plans based on Crewmember performance and dependability aligning interventions with department and company standards
continuously refine and optimize processes, procedures, and protocols to improve standard practices in collaboration with relevant stakeholders focusing on enhancing overall performance and dependability metrics
engage in transparent and constructive dialogues with Crewmembers to discuss their performance and dependability providing feedback and addressing concerns with empathy and professionalism
review documentation, make determinations for disciplinary outcomes, and maintain consistency in addressing violations
notify Crewmembers of potential Progressive Guidance triggers and lead investigatory meetings for required dependability concerns
foster a positive and open relationship with frontline Crewmembers through effective communication, coaching, and recognition programs
lead and participate in performance-related projects and initiatives aimed at elevating the overall performance culture within the Inflight department
participate in Leadership Flying during various opportunities such as assisting the operation during Irregular Operations, recognizing Crewmembers for outstanding performance and dependability, or to build connections with frontline Crewmembers
review Crewmembers absences that fall under Federal and State Provided Leave Entitlements to ensure appropriate and accurate usage
other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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