Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,100.00 - $129,000.00
Work Schedule
Flexible
Benefits
Health Insurance
401(k) Plan
Crewmember stock purchase plan
Short-Term Disability coverage
long-term disability coverage
basic life insurance
Free space available travel
Job Description
JetBlue Airways is a prominent American airline known for its commitment to customer service, innovation, and creating a positive flying experience. Founded in 1998, JetBlue has continually distinguished itself by promoting a culture centered on safety, caring, integrity, passion, and fun. As a major player in the airline industry, the company operates numerous domestic and international flights, serving millions of passengers annually. The airline emphasizes employee empowerment, diversity, and inclusion, aiming to foster a supportive and engaging work environment for all its crewmembers. JetBlue's investment in training programs and its comprehensive benefits package demonstrate its commitment to the well-being and... Show More
Job Requirements
- High school diploma or GED diploma
- Three years of customer service or airline experience or one year of JetBlue Customer Experience experience
- One year of leadership or supervision experience, preferably in the airline industry with a focus on performance or dependability
- Capable of maintaining self-discipline and functioning with minimal supervision
- Well-versed in policies, standard practices, and contractual agreements
- Highly organized and detail-oriented
- Displays ability to work collaboratively in a team
- Experienced in managing multiple cases or projects to resolution
- Demonstrate effective verbal and written communication skills
- Capable of fostering open relations with crewmembers and peers
- Ability to effectively coach and manage conflicts
- Working knowledge of Outlook, Word, Teams, Excel, and PowerApps
- Able to travel for meetings (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the US
- Authorization to work in the US required
- Position not eligible for visa sponsorship
Job Qualifications
- High school diploma or GED diploma
- Three years of customer service or airline experience, or one year of JetBlue Customer Experience (CEX) experience
- One year of leadership or supervision experience, preferably in the airline industry with a focus on performance and dependability
- Well-versed in policies, standard practices, and contractual agreements
- Highly organized, detail-oriented, and analytical professional
- Effective verbal and written communication skills
- Experience managing multiple cases or projects to resolution
- Ability to work collaboratively and effectively in a team environment
- Capable of fostering open relations with inflight crewmembers and peers
- Skilled in coaching and conflict management
- Working knowledge of computer applications including Outlook, Word, Teams, Excel, and PowerApps
- Able to travel for company or industry meetings
- Authorization to work in the US required
- Must pass pre-employment drug test
Job Duties
- Conduct and lead investigatory meetings for performance and dependability concerns
- Collaborate with inflight base/general managers, inflight directors/VP, and labor and crew relations to enhance crewmember performance
- Partner with base supervisors to develop and implement corrective action plans
- Continuously refine processes, procedures, and protocols to improve performance and dependability metrics
- Engage in constructive dialogues with crewmembers to provide feedback and address concerns
- Review documentation and determine disciplinary outcomes
- Notify crewmembers of potential progressive guidance triggers and lead investigatory meetings
- Foster positive relationships with frontline crewmembers through communication, coaching, and recognition
- Lead and participate in performance-related projects and initiatives
- Participate in leadership flying opportunities during irregular operations and to recognize outstanding crewmembers
- Review crewmember absences under federal and state leave entitlements
- Perform other assigned duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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