Supervisor, Income Processing – Wealth Operations

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $63,500.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Job Description

Commerce Bank is a reputable financial institution with more than 160 years of history dedicated to delivering exceptional banking services to individuals and businesses. Focused on helping people achieve financial security and success, Commerce Bank has built a strong culture centered on its employees and the communities it serves. This commitment has resulted in an award-winning workplace where employees are empowered to grow, learn, and connect with others. The organization views its people as its greatest investment, providing the resources and environment needed for individuals to develop into the best versions of themselves. Commerce Bank offers diverse career opportunities where teamwork, innovation, and customer satisfaction are prioritized. Employees enjoy a collaborative culture that values personal development and inclusiveness, making the bank a great place to build a meaningful and long-lasting career.

The role of Supervisor, Income Processing within the Wealth Operations division is integral in managing and overseeing income processing and related operational activities. This full-time position is based in Kansas City, Missouri, and offers an annual salary range of $63,500 to $85,000, commensurate with experience, skills, and qualifications. The primary responsibility is to supervise staff and processes related to the accurate and timely posting of income transactions involving stocks, bonds, mutual funds, money market funds, and non-marketable assets. The supervisor ensures that all activities comply with policies, procedures, and service expectations while maintaining high operational standards. The role involves close collaboration with administrative and portfolio managers to meet and exceed client requirements, particularly those related to high-net-worth trust clients. The supervisor is expected to manage risk effectively, oversee daily settlement activities, and lead efforts to prevent monetary, reputational, and compliance-related risks.

Key functions include supervising the free movement of assets held by trusts, managing special asset transaction processes such as Limited Partnerships and hedge funds, ensuring all audit and compliance activities are up to date, and maintaining seamless department workflow. The supervisor will lead, coach, and train team members while maintaining clear communication about priorities and decisions. Additionally, this role involves developing conversion and testing plans for system enhancements and ensuring these initiatives are executed without defects. Strong decision-making, excellent communication skills, and the ability to foster a positive workplace culture aligned with Commerce Bank's core values are crucial attributes for success. Proficiency with Microsoft Office tools and intermediate knowledge of securities and income processing standards enhances the effectiveness of this role. Overall, this position provides a unique opportunity to lead within a dynamic wealth operations environment that values accuracy, client focus, and employee growth.

Job Requirements

Bachelor’s degree or equivalent combination of education and experience
3+ years of Trust Operations experience or equivalent
2+ years of asset management experience
1+ year of leadership experience
Experience in Management Reporting

Job Qualifications

Bachelor’s degree or equivalent combination of education and experience
3+ years of Trust Operations experience or equivalent
2+ years of asset management experience
1+ year of leadership experience
Experience in Management Reporting
Strong knowledge of trust or security asset types, income processes, and depository settlement information
Intermediate knowledge of Automated Customer Account Transaction (ACAT) and free movement standards of various types of securities instruments
Ability to collaborate successfully with administrative and portfolio managers
Ability to recommend process improvements and recognize project related cross-functional impact
Ability to coach and develop team members
Self-starter with strong decision-making skills
Effective communication skills both verbal and written
Ability to remain adaptable and resilient
Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook

Job Duties

Supervise staff and processes associated with posting of all income related transactions on stocks, bonds, mutual fund, money market funds and non-marketable assets
Supervise free movement activities on behalf of client accounts to ensure assets held by trusts are reflected timely and accurately
Provide services for special assets such as Limited Partnerships (LLP), Limited Liability Company (LLC's), LLP's Private placements, and hedge funds when called upon to process in special circumstances
Monitor and direct daily, weekly, and monthly settlement activity to ensure accurate and efficient processing within the area
Manage liability associated with income processing to reduce monetary risk, reputational risk with high net-worth clients, exposure to large fee losses from Trust clients, and confidence risk with administrators and portfolio managers
Ensure audit and compliance requirements are completed to prevent violations
Develop comprehensive conversion and testing plans and implement new enhancements with zero defects
Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
Provide guidance to team members on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
Perform other duties as assigned