Supervisor - Housekeeping

Shreveport, LA, USA|

Job Overview

Compensation

Hourly

Exact $17.55

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

company match

Employee Discounts

Job Description

Bally's is a reputable hospitality and entertainment company known for its dynamic casino resorts and hotels. As a prominent name in the hospitality industry, Bally's is committed to delivering exceptional guest experiences through outstanding service and superior operational standards. The company fosters a vibrant work environment that values teamwork, professionalism, and continuous improvement. Bally’s offers competitive compensation and benefits, creating a rewarding career pathway for individuals passionate about hospitality and guest services. This particular opportunity is for a supervisory position focused on housekeeping operations at Bally's facilities, emphasizing leadership in managing guest room attendants and house attendants to maintain the highest standards of cleanliness and guest satisfaction. The role is full-time and offers a competitive hourly wage of $17.55, alongside a comprehensive benefits package including health insurance, retirement plans, and employee discounts.

The role of the Housekeeping Supervisor at Bally’s is a critical leadership position responsible for overseeing daily housekeeping services for guest rooms, corridors, and service areas. This position requires strong operational management to ensure that all housekeeping activities meet Bally's rigorous quality standards. As a supervisor, you will assign tasks, manage workflow, and ensure timely completion of duties while maintaining inventory levels and coordinating with maintenance for repairs. The supervisor also handles guest complaints, conducts staff training and evaluations, and enforces safety and company policies. As an individual in this role, you will play a key role in motivating and developing the housekeeping team, fostering a safe, efficient, and guest-focused environment. This position demands excellent communication and problem-solving skills, the ability to manage multiple priorities, as well as a professional demeanor and leadership acumen. The Housekeeping Supervisor will be integral in upholding Bally's reputation for excellence by ensuring every guest area is impeccably maintained and ready for occupancy at all times.

Job Requirements

High school diploma or GED or equivalent work experience
1 - 3 years of supervisory experience in hotel operations preferred
computer proficiency with Microsoft Word
good oral and written communication skills
good customer service and leadership skills
ability to solve problems and handle various situations
professional appearance
ability to work weekends, holidays, and nights as scheduled
successful background check
initiative and well-developed interpersonal skills
ability to manage multiple assignments under time constraints
ability to speak, read and write English

Job Qualifications

High school diploma or GED or equivalent work experience
supervisory experience in hotel or hospitality operations preferred
proficiency in Microsoft Word
strong oral and written communication skills
excellent customer service and leadership abilities
problem-solving skills
professional appearance
availability to work flexible schedules including nights, weekends, and holidays
ability to pass background checks
strong interpersonal skills
capability to handle multiple priorities
fluency in English

Job Duties

Supervises and ensures efficiency of the Guest Room Attendants and House Attendants
issues work assignments, keys, and monitors their work progress
ensures assigned floors, closet and carts are cleaned before end of shift
submits work orders for all maintenance issues
assists with monthly and quarterly inventories
investigates complaints regarding housekeeping service and equipment
responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings
responds to any guest request or complaint immediately
trains Guest Room Attendants as needed to correct deficiencies
inspects housekeeping floor closets in the morning ensuring linens and supplies are adequately stocked
ensures delivery of supplies, removal of soiled linen and trash, vacuuming and cleaning of guest areas
reports and inspects vacant/ready rooms daily
ensures completion of special projects such as deep cleaning
coordinates maintenance work and follows up on completion
ensures every guestroom is properly serviced before shift end
maintains orderly floor closets and secured carts
manages key card accountability
returns guest items to lost and found
reports unusual occurrences to Executive Housekeeper
communicates daily with staff about hotel and casino updates
rewards and recognizes superior performers
interviews, hires, and retains employees
completes timely performance evaluations
conducts training, coaching, and counseling
enforces safety and company policies
maintains knowledge of industry standards
ensures effective internal communication
holds subordinates accountable
motivates and develops staff
complies with company recycling programs
assists with scheduling and shift management
handles employee relations and problem resolution effectively.