Supervisor - Housekeeping

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and its award-winning workplace culture. With a presence that spans across the world, Hilton has welcomed more than 3 billion guests while maintaining a steadfast dedication to its founding vision: to fill the earth with the light and warmth of hospitality. As part of this expansive network, Hilton operates a suite of world-class hotel brands that set the standard for the future of travel, delivering excellence in service and accommodations.

At Hilton, the workplace culture is celebrated for fostering an environment where team members thrive and are recognized for their contributions. The company has been repeatedly honored on the World’s Best Workplaces list by Great Place to Work and Fortune, underscoring its commitment to creating an engaging, supportive, and rewarding atmosphere for its employees. Hilton believes in nurturing talent and supporting career growth, encouraging individuals to come for the job and stay for the career.

The role of Housekeeping Supervisor at Hilton is pivotal to maintaining the high standards of cleanliness, comfort, and guest satisfaction that the brand represents. This position entails supervising the housekeeping team, including Room Attendants and Housepersons, to ensure that all guest rooms and public areas meet rigorous quality standards. As a Housekeeping Supervisor, you will lead by example, train staff, and evaluate performance to uphold Hilton’s commitment to excellence.

Your day-to-day responsibilities will involve overseeing room readiness by assigning tasks, inspecting completed work, and promptly addressing any discrepancies. Operational logistics are also under your purview, including managing work schedules, payroll documentation, stock room and cart inventories, and administering the lost and found program. Collaboration is key; you will coordinate maintenance needs by partnering with Engineering and Property Operations teams to resolve repair issues swiftly.

Flexibility and hands-on involvement are critical to success in this role. As a Housekeeping Supervisor, you will support housekeeping operations directly when necessary by performing Room Attendant and Houseperson duties, ensuring service levels are consistently maintained. Delivering outstanding guest service is at the heart of this position, requiring you to address special guest needs in a timely, friendly, and professional manner, thereby enhancing the overall guest experience.

Hilton’s core values guide the qualities Hilton seeks in every team member: a passion for hospitality, integrity, inspiring leadership, teamwork, ownership, accountability, and a commitment to acting with urgency and discipline. Embracing these values enables Housekeeping Supervisors to make a lasting positive impact on guests and colleagues alike.

This is an exceptional opportunity for hospitality professionals eager to advance their career in a supportive and recognized industry leader. Hilton offers a rewarding platform to grow, learn, and contribute to memorable guest experiences every day. Join Hilton’s Housekeeping team and be part of a winning culture that champions both guest satisfaction and employee fulfillment, making every stay unforgettable and every moment meaningful.