Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Job Description
Hard Rock Hotel & Casino Bristol is a dynamic entertainment and hospitality company known for its vibrant atmosphere, exceptional service, and dedication to creating unique guest experiences. Positioned in Bristol, this establishment combines the thrill of gaming with premium hotel accommodations, dining, and live entertainment to attract a diverse clientele. With a commitment to both employee well-being and guest satisfaction, Hard Rock Hotel & Casino Bristol offers a comprehensive benefits package designed to promote health, financial security, and a healthy work-life balance for its team members. The company fosters a positive work environment, ensuring staff are supported and empowered to contribute to the brand's success and guest loyalty.
The Guest Services Supervisor role at Hard Rock Hotel & Casino Bristol is pivotal to the smooth and efficient operation of the Front Office, Concierge, and Valet Bell Services departments. This position works directly under the Hotel Operations Manager, providing leadership and oversight to multiple frontline teams responsible for delivering high-quality guest service. The supervisor is integral in training, mentoring, and developing team members to maintain service standards that align with the iconic Hard Rock brand. Key duties include ensuring prompt and courteous service for all arrivals and departures, managing the flow of guest vehicles, overseeing valet and coat check operations, and maintaining communication across departments to maximize guest satisfaction and optimize room revenue. The Guest Services Supervisor also handles guest complaints with professionalism and expedites service recovery when necessary.
The successful candidate will thrive in a fast-paced and dynamic environment, balancing operational tasks with team leadership responsibilities. This role demands strong problem-solving skills, resilience, and a commitment to fostering guest loyalty through superior service. Regular presence throughout the front-of-house areas is required, along with a proactive approach to maintaining safety, efficiency, and a clean and hospitable environment. The ideal supervisor is an excellent communicator with a friendly and outgoing personality, capable of managing multiple priorities while exuding professionalism.
This position also requires adherence to federal, state, and gaming regulations, with responsibilities including background checks and drug screenings. Candidates must be able to work flexible hours, including nights, weekends, holidays, and overnight shifts. Physical demands include standing or sitting for long periods, walking distances, and tolerating environmental factors such as noise, heat, and secondhand smoke. The role mandates proficiency with computer systems, including Microsoft Office and hotel property management software, and the ability to train and coach team members effectively.
Joining Hard Rock Hotel & Casino Bristol as a Guest Services Supervisor means becoming part of a globally recognized brand dedicated to creating memorable entertainment experiences while valuing the health and welfare of its team. This position offers an exciting opportunity to grow within the hospitality industry, develop leadership skills, and contribute to the continued success of a premier gaming and hotel destination.
The Guest Services Supervisor role at Hard Rock Hotel & Casino Bristol is pivotal to the smooth and efficient operation of the Front Office, Concierge, and Valet Bell Services departments. This position works directly under the Hotel Operations Manager, providing leadership and oversight to multiple frontline teams responsible for delivering high-quality guest service. The supervisor is integral in training, mentoring, and developing team members to maintain service standards that align with the iconic Hard Rock brand. Key duties include ensuring prompt and courteous service for all arrivals and departures, managing the flow of guest vehicles, overseeing valet and coat check operations, and maintaining communication across departments to maximize guest satisfaction and optimize room revenue. The Guest Services Supervisor also handles guest complaints with professionalism and expedites service recovery when necessary.
The successful candidate will thrive in a fast-paced and dynamic environment, balancing operational tasks with team leadership responsibilities. This role demands strong problem-solving skills, resilience, and a commitment to fostering guest loyalty through superior service. Regular presence throughout the front-of-house areas is required, along with a proactive approach to maintaining safety, efficiency, and a clean and hospitable environment. The ideal supervisor is an excellent communicator with a friendly and outgoing personality, capable of managing multiple priorities while exuding professionalism.
This position also requires adherence to federal, state, and gaming regulations, with responsibilities including background checks and drug screenings. Candidates must be able to work flexible hours, including nights, weekends, holidays, and overnight shifts. Physical demands include standing or sitting for long periods, walking distances, and tolerating environmental factors such as noise, heat, and secondhand smoke. The role mandates proficiency with computer systems, including Microsoft Office and hotel property management software, and the ability to train and coach team members effectively.
Joining Hard Rock Hotel & Casino Bristol as a Guest Services Supervisor means becoming part of a globally recognized brand dedicated to creating memorable entertainment experiences while valuing the health and welfare of its team. This position offers an exciting opportunity to grow within the hospitality industry, develop leadership skills, and contribute to the continued success of a premier gaming and hotel destination.
Job Requirements
- Must obtain and maintain all licenses/certifications per Federal, State, and Gaming/Lottery regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be at least 21 years of age or older
- Must be able to work nights, overnights, weekends, and holidays
- Ability to deliver superior guest service and create a memorable entertainment experience
- Commitment to go above and beyond position responsibilities
- Must present a professional appearance and project enthusiasm
- Ability to function independently and as part of a team
- Must handle stressful situations and multiple tasks with attention to detail
- Must have strong communication skills and phone etiquette
- Duties may require presence on Casino Floor with exposure to noise
- Must be able to stand or sit for long periods
- Ability to walk distances
- Able to tolerate exposure to heat, cold, chemicals, secondhand smoke, and noise
- Must work rapidly while maintaining attention to detail
- Must manage multiple priorities
- Must maintain confidentiality
- Must complete required reports and paperwork
Job Qualifications
- High school diploma or equivalent
- One year of full service Front Desk/Hotel Operations experience in a supervisory role
- Degree or diploma in Hotel Management or equivalent combination of education and experience
- Valid driver’s license with a clean record for the previous 3 years
- Strong communication and listening skills
- Proficiency in MS Office and hotel property management software
- Ability to train and develop team members
- Friendly and outgoing personality
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Hotel & Casino Bristol for entertainment
- Provide superior guest service and handle difficult guest interactions
- Ensure prompt and courteous service for all arriving and departing guests
- Maintain regular presence throughout the departments
- Manage Front Office, Valet Bell Services, and Coat Check including hiring, training, scheduling, supervising, and evaluating staff
- Handle guest complaints timely and courteously
- Monitor the flow of guest vehicles and maintain the valet areas clean and safe
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
