Supervisor, Global Partner Operations

Pursuit is a distinguished hospitality and attractions company known for creating exceptional opportunities for guests to connect with iconic destinations. With a diverse portfolio that includes world-class attractions, distinctive lodges, thoughtfully crafted restaurants, retail outlets, and reliable transportation services, Pursuit ensures that each visitor experiences the unique beauty and character of the locations they offer. Our presence spans multiple notable regions such as Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavik, Costa Rica, Las Vegas, and Chicago, making us a leader in attractions-led hospitality. Being a publicly traded company listed on the New York Stock Exchange under the symbol PRSU, and a component of the S&P SmallCap 600 index, Pursuit consistently focuses on revenue generation and shareholder value through exceptional service and innovative hospitality solutions.

The Contract & Payment Management and Reservations & Rooming Coordination role at Pursuit serves as a critical link in ensuring seamless guest experiences and flawless operational execution. This position is responsible for leading a specialized team tasked with accurate interpretation and implementation of sales contract terms, ensuring that payment schedules and release dates are adhered to with precision. The role involves producing and managing invoices associated with deposits and final payments, performing monthly reconciliations, and auditing payments to maintain financial integrity. Beyond financial oversight, this position manages reservations from the initial inquiry to the final guest interaction, overseeing inventory for group bookings across multiple Pursuit businesses and ensuring the timely update of rooming lists and meal requests across systems. Maintaining consistent communication with partners post-contract countersigning and acting as a key point of contact between internal teams and external stakeholders are vital components of this role.

The successful candidate will embrace collaboration by partnering with on-site location teams to support daily operations, fostering a service-focused and enjoyable working environment. Additionally, this role champions technology adoption by training the team to utilize new systems effectively and recommending innovative tools such as Passkey, Revenue Cloud, Fresh Desk, CRM platforms, workforce management, and knowledge systems to enhance productivity and support organizational growth. The ideal candidate brings previous experience in hospitality, travel, or group reservations management, possesses strong supervisory, organizational, and communication skills, and demonstrates the ability to think strategically while executing efficiently in fast-paced environments. This position also requires proficiency in data analysis to improve service delivery and operations, underscoring the dynamic and integral nature of this role within Pursuit's operational framework.

At Pursuit, we cultivate a workplace where team members can bring their authentic selves, collaborate widely, and build meaningful relationships while pursuing a shared passion for adventure and outstanding guest service. We pride ourselves on a culture that balances work and play and offers numerous employee benefits designed to support well-being and professional growth. As an employer, we value diversity and foster an inclusive environment encouraging applications from candidates with a variety of backgrounds and experiences. Working at Pursuit means joining a global network of dedicated professionals committed to turning moments into memories, contributing to the unduplicated experiences we offer guests at iconic, destination-worthy locations around the world.