Supervisor, Front Desk

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.62 - $39.47

Benefits

competitive pay

Flexible scheduling opportunities

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Job Description

The Springhill Suites by Marriott Seattle Downtown/South Lake Union, managed by Moody National Management LP, is a prestigious hotel situated in the vibrant downtown Seattle area. This Marriott property offers guests a blend of modern comfort and exceptional service, placing a strong emphasis on providing an outstanding hospitality experience. The hotel is known for its stylish suites, convenient location near popular attractions, and a welcoming atmosphere that caters to the needs of both business and leisure travelers.

We are currently seeking a dedicated Front Desk Supervisor to join our team. This is a full-time position with a competitive start... Show More

Job Requirements

High school education or equivalent work experience
minimum 1 year experience as a Front Desk Clerk
solid understanding of related company and brand policies, procedures, and services
good management and supervisory skills
excellent interpersonal and written/verbal communication skills
proficiency with Front Desk computer systems and intermediate skills in Word, Excel, and MS Outlook
excellent command of English
ability to manage time effectively and multitask
problem-solving aptitude
ability to work well in a team and follow corporate standards
flexibility to work varied shifts and overtime
willingness to perform managerial duties as assigned

Job Qualifications

High school education or equivalent work experience
1+ years of experience as a Front Desk Clerk
solid working knowledge of company and brand policies, procedures, and services
good management and supervisory skills
excellent interpersonal and written/verbal communication skills
excellent proficiency with Front Desk computer systems
intermediate proficiency with Word, Excel, and MS Outlook
excellent command of the English language
second language proficiency desirable
excellent time management skills and ability to multi-task and prioritize work
exceptional problem-solving skills
ability to maintain customer focus
excellent organizational and planning skills
ability to work well in a team environment
ability to follow corporate standards and procedures

Job Duties

Supervise Front Desk staff: train and coach
resolve problems
provide thorough communications
recommend disciplinary action as necessary
personally conduct Front Desk activities
check guests in and out efficiently and courteously
respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
resolve customer complaints, escalate issues as necessary or report to other departments for resolution
pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
cancel reservations according to procedures
prepare Front Desk reports in a timely and accurate manner
run room status reports and disseminate information to relevant departments and individuals
print cashiers reports and verify balances
update group information and relay information to affected departments
implement Company/Brand programs to achieve service quality goals while ensuring compliance with policies and procedures
communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues
prepare forecasts and reports as directed
implement and monitor results to budget projections
develop recommendations for minimizing expenses and maximizing revenue
monitor and maintain the Front Office systems and equipment to ensure optimum performance
report issues as necessary
monitor key control to maintain hotel security
assume the responsibilities of the Manager-on-Duty in the absence of Senior Management
other duties as assigned by management

Job Location

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