Supervisor, Food Services

Memphis, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Disability insurance

Employee assistance program

Professional Development

Job Description

Regional One Health is a leading healthcare institution dedicated to providing comprehensive medical services to its diverse patient community. Known for its commitment to patient care and medical excellence, this hospital integrates advanced medical practices with compassionate support services. Within its service landscape, the Food and Nutrition department plays a critical role in ensuring that patients, staff, and visitors receive timely, nutritious, and safe meals, contributing to the overall healing environment that the hospital fosters. The department operates with a keen focus on quality, safety, and regulatory compliance, aligning its functions with the hospital's standards and healthcare regulations. The position available is a supervisory role within this Food and Nutrition department, designed to coordinate and manage the processing, preparation, storage, and distribution of food services throughout the hospital’s food service areas, including the patient tray line and cafeteria.

This role is essential for maintaining the high standards of food service that meet the dietary needs of patients while also accommodating the preferences and safety requirements of hospital staff and visitors. The supervisor is responsible for the organization and effective execution of daily food service activities, ensuring continuity of operations during all service hours, and adherence to policies set forth by the hospital and regulatory agencies such as the Department of Health and State authorities. The job involves planning work schedules, assigning tasks, overseeing workflow, and ensuring proper training and performance of food service staff. A significant part of the role entails collaborating with hospital departments and engaging with customers to enhance satisfaction and resolve any issues related to food services. The supervisor will also handle various administrative duties, including maintaining records, participating in performance improvement initiatives, and ensuring compliance with safety and sanitation standards.

Additionally, the position demands a careful balance between operational management and team leadership. The supervisor is expected to motivate, develop, and evaluate the food service team to maintain a productive and capable workforce. This includes assisting in hiring processes, facilitating in-service trainings, and implementing corrective actions when necessary. The role also supports departmental goals by actively participating in the redesign of food and nutrition processes aimed at improving service quality and staff efficiency. Communication with the Food Services Director and Manager is crucial to keep them informed about activities, market changes, personnel issues, and to propose actionable plans.

Candidates for this position should be prepared to engage fully with the hospital’s mission and values, demonstrating professionalism, confidentiality, and a high level of service in a healthcare environment. Understanding the physical demands and occupational requirements is essential, as the role involves various physical activities and standing for extended periods. This employment opportunity typically requires an associate's degree or equivalent experience in food service or restaurant management, along with prior management experience and preferably at least two years of related experience in a hospital, extended care facility, or therapeutic diet setting. This role offers the chance to contribute significantly to patient care through quality food service management in a respected healthcare institution.

Job Requirements

Associate's degree or equivalent education/experience in food service or restaurant management
Previous management experience preferred
Minimum of 2 years experience in food service, restaurant, or therapeutic diet setting preferably in hospital or extended care facility
Ability to plan, assign and monitor work effectively
Knowledge of food service operations, safety and sanitary regulations
Strong communication and teamwork skills
Ability to maintain confidentiality and follow regulatory policies

Job Qualifications

Associate's degree or equivalent education/experience in food service or restaurant management
Previous management experience preferred
Minimum of 2 years experience in food service, restaurant, or therapeutic diet setting preferably in hospital or extended care facility
Strong knowledge of food and nutrition services
Ability to plan, assign and monitor work effectively
Excellent communication and interpersonal skills
Ability to maintain confidentiality and adhere to safety and regulatory standards
Proficiency in performance evaluation and staff development
Skilled in participating in process improvement initiatives

Job Duties

Coordinate and supervise activities for processing, preparation, storage and distribution of food to patient tray line and cafeteria
Coordinate inventory, supply and requisitioning activities
Apprise Food Services Director/Manager of all activities and present action plans
Implement food service activities ensuring quality and continuous operation
Inspect dietary areas and equipment for compliance with sanitary and safety requirements
Maintain departmental policies, procedures, standards and confidentiality
Plan work schedules, make assignments, set priorities and monitor workflow
Collaborate with hospital staff and visitors to promote customer satisfaction
Supervise, develop, and motivate food service staff including training and performance evaluations
Participate in redesigning food and nutrition processes for improvement
Prepare and maintain required records and reports
Complete continuous training and participate in performance improvement initiatives
Model the organization’s mission and values at all times