Supervisor, Food Service - Navy Yard

Guest Services, Inc., founded in 1917, is a premier hospitality management company and a National Park Service concessionaire, widely recognized throughout the United States for its dedication to excellence in service. Known for managing a diverse portfolio of client sites, Guest Services operates in luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living facilities, healthcare systems, school and university dining venues, and specialty retail stores. The company has built a strong reputation based on its commitment to best-in-class service and operational excellence. As an equal opportunity employer, Guest Services, Inc. embraces diversity, equity, and inclusion (DEI) and is committed to providing an inclusive workplace where employees can bring their whole selves to work, offering the highest level of service to its diverse customer base.

The role of Food Service Supervisor at Guest Services, Inc. is a critical position that supports the Manager in all facets of unit operations and floor management. This includes overseeing food, beverage, equipment, and property to meet financial targets and company objectives. The Food Service Supervisor plays a vital role in cultivating a team environment that promotes exceptional customer service and consistently high staff performance. This position requires a leader to ensure complete guest satisfaction, handle and resolve guest complaints effectively, and monitor and supervise all aspects of the dining area including cashier stations and food stations to maintain quality standards. In addition to operational responsibilities, this role aids in recruiting, supervising, scheduling, disciplining, and training hourly staff, with a focus on peak performance and team development.

The Food Service Supervisor is also responsible for maintaining a safe facility environment, which includes overseeing equipment upkeep, food production and handling, cooking, sanitation, employee hygiene, cash control, and overall housekeeping. By monitoring safety and quality control, the Supervisor ensures compliance with company standards and notifies management of any unusual occurrences. The role involves physical demands such as frequent movement within the unit, lifting, and working in varying temperature environments to effectively manage the food service area. Throughout the workday, the Supervisor must maintain clear communication with staff and guests in a fast-paced setting. This full-time position offers a competitive salary of 53,000 USD annually and includes free parking. It is an excellent opportunity for those seeking a dynamic position that combines leadership, operational management, and customer service excellence in a well-established company with a strong heritage in hospitality.