Supervisor, Food & Beverage

Great Wolf is a leading family-oriented indoor water park resort brand known for delivering memorable and fun-filled experiences for families through its immersive attractions, engaging entertainment, and exceptional hospitality. With locations across North America, Great Wolf Resorts provide a unique vacation destination where guests can enjoy a variety of water-based activities alongside well-appointed lodges and themed dining and retail outlets. The company places strong emphasis on creating a welcoming and inclusive environment, fostering employee growth, and promoting a culture of teamwork and development. As a family-friendly resort, Great Wolf is dedicated to providing outstanding customer service and operational excellence to maximize the guest experience and satisfaction.

The Food Outlet Supervisor role at Great Wolf is a crucial leadership position responsible for overseeing daily food outlet and lodge operations. This role ensures the successful execution of all business requirements and quality standards in the food and beverage departments. The Food Outlet Supervisor supports the food and beverage team by managing staffing, coaching pack members, ensuring compliance with health and safety standards, and maintaining cleanliness and efficient workflow in food outlets. This role also plays a significant part in driving customer satisfaction by interacting with guests and team members to address concerns and improve service delivery. The position requires the candidate to be adaptable to flexible scheduling options, with full-time, part-time, and other flexible work schedules available. The starting pay rate for this role is $25.70 per hour, reflecting the company's commitment to competitive compensation based on qualifications and experience.

Beyond the operational responsibilities, the Food Outlet Supervisor contributes to administrative tasks including scheduling, payroll, inventory management, and supporting talent recruitment and development efforts. The role involves daily audits, participation in performance management processes such as reviews, coaching, corrective actions, and conflict resolution. Supervisors are expected to champion Great Wolf’s policies and commitment to diversity and inclusion, contributing to a positive and engaging work environment for all employees. Working at Great Wolf also includes access to valuable training programs through Great Wolf University, opportunities for career advancement, and a range of exclusive employee perks and wellness programs designed to enhance overall well-being and job satisfaction.

Great Wolf provides a dynamic workplace where team members (referred to as 'Pack Members') are encouraged to bring enthusiasm and a service mindset to their roles. Supervisors are leaders within this pack, responsible for motivating and recognizing employees while maintaining high standards of safety, sanitation, and customer service excellence. The company supports continuous learning, professional growth, and a collaborative culture that celebrates each individual's unique contributions.

If you are passionate about hospitality and enjoy leading teams in a family-friendly environment, the Food Outlet Supervisor position at Great Wolf offers an excellent opportunity to grow your career while making a positive impact on guests and coworkers alike.