Supervisor, Food & Beverage

Great Wolf is a leading family resort company known for its commitment to creating memorable experiences for guests through exceptional service and a welcoming atmosphere. As a prominent player in the hospitality industry, Great Wolf operates multiple resort locations that cater to families seeking entertainment, leisure, and quality food and beverage offerings in a fun and safe environment. With a focus on guest satisfaction and operational excellence, Great Wolf continuously strives to uphold the highest standards in hospitality and customer service, ensuring every visit is enjoyable and distinctive.

The Food Outlet Supervisor at Great Wolf plays a pivotal role in enhancing the guest experience by overseeing daily food outlet and lodge operations. This leadership position demands a commitment to executing business requirements, supporting the food and beverage team, and maintaining operational standards that maximize profitability while promoting a positive work culture. The Supervisor is responsible for managing staff, ensuring compliance with sanitation, safety, and alcohol beverage control policies, and handling administrative duties such as scheduling, payroll, inventory management, and customer service. This role requires someone who is highly organized, approachable, and proactive in resolving concerns and fostering team development through coaching and recognition.

As a Food Outlet Supervisor, you will be instrumental in implementing Great Wolf’s policies and collaborating with department and lodge leadership to manage performance and talent within the food and beverage department. You will oversee the efficient and safe operation of the restaurant outlets, ensuring that staff members adhere to break schedules and execute their duties effectively. Your responsibilities will also include conducting daily audits, facilitating team meetings, and participating in recruitment and training efforts to build a strong, motivated team. The role also supports various administrative functions related to reservations, payroll, and inventory control.

Applicants for this position should have at least one year of experience in a food service leadership role, familiarity with Point-of-Sale (POS) systems, and proficiency in Microsoft Office applications. The ability to manage customer and employee issues with diplomacy and strong communication skills is crucial. Physical ability to lift up to 30 pounds, stand or walk for extended periods, and perform repetitive movements like bending and stretching is also required.

Great Wolf offers a competitive hourly pay rate of $22, recognizing that compensation is influenced by education, experience, certifications, and other factors. The company provides a comprehensive benefits package that may include annual bonuses, paid time off policies, and additional perks designed to support employees’ well-being and professional growth. Working as a Food Outlet Supervisor at Great Wolf offers a rewarding career path within a dynamic and family-focused environment, fostering both personal and professional development opportunities.