Supervisor, Food & Beverage

Great Wolf Lodge is a renowned family-oriented indoor water park resort and entertainment company known for providing unforgettable experiences for families across North America. As a leading hospitality establishment, Great Wolf combines comfortable lodging with fun-filled attractions, dining options, and various activities to create a welcoming and exciting atmosphere for guests of all ages. The company prides itself on its commitment to exceptional service, ensuring every guest's visit is memorable and enjoyable. Great Wolf Lodge operates multiple locations and maintains a strong reputation for family-friendly entertainment, safety, and high standards of cleanliness and guest satisfaction.

The Food Outlet Supervisor at Great Wolf plays a vital leadership role within the food and beverage department, ensuring seamless daily operations in one or more of the lodge’s dining outlets. This position is responsible for supervising food outlet staff, managing operational standards, and enhancing the guest experience through excellent service delivery. The supervisor supports food and beverage team members by coaching, recognizing their efforts, and fostering a positive work environment, which directly impacts employee retention and customer satisfaction. This role requires strong organizational skills, a commitment to operational excellence, and the ability to respond proactively to guest and employee concerns. The supervisor also manages administrative duties such as scheduling, payroll support, inventory management, and compliance with health and safety regulations.

At a pay rate of $22 per hour, this position offers an attractive compensation package that includes opportunities for bonuses, paid time off, and other corporate perks. The Food Outlet Supervisor contributes directly to maximizing profitability by ensuring standards are met regarding sanitation, safety, food quality, and service. In addition to operational oversight, this role involves coordinating with lodge leadership to manage labor forecasting and staffing needs, conducting daily team meetings to prioritize tasks, and participating in recruitment and training processes. The leader is expected to uphold company policies and champion Great Wolf’s core values while maintaining a high level of communication and morale among the team. The Food Outlet Supervisor is also tasked with maintaining the facility’s safety programs and compliance, which includes injury prevention and emergency response readiness.

Candidates stepping into this role should anticipate working a flexible schedule that includes nights, weekends, and holidays to meet the needs of the resort’s busy environment. The physical demands of the job require the ability to lift up to 30 pounds and be active on one’s feet for extended periods. Ideal candidates bring a mix of relevant education, food service leadership experience, and proficiency with POS systems, specifically Micros POS, along with solid customer service skills, conflict management, and team-building capabilities. Additional qualifications such as an Associate’s degree in hospitality, Serve-Safe or TIPS certification, and previous experience in a large family resort or hotel are advantageous.

This role is a fantastic opportunity for individuals passionate about hospitality and leadership to grow within a reputable organization that values diversity, inclusion, and employee success. Great Wolf is committed to non-discrimination and affirmative action policies promoting equality and respect in the workplace. The Food Outlet Supervisor position directly supports the company’s mission to create joyful and safe experiences for families, while fostering a positive and productive work culture for all pack members (employees). Application processes are streamlined to provide quick access to interviews or hiring events, demonstrating Great Wolf’s efficiency and dedication to hiring talented individuals promptly.