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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $25.70
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation
Paid parental leave
Job Description
Great Wolf Lodge is a premier family-focused resort known for creating memorable experiences and joyful moments for guests of all ages. As a prominent player in the hospitality industry, Great Wolf offers a unique blend of accommodation, entertainment, and dining options tailored to family vacations. Their resorts feature indoor water parks, interactive attractions, and themed activities, making them a sought-after destination for families seeking fun and relaxation. The company prides itself on its commitment to exceptional service, inclusive culture, and employee development, fostering a supportive environment where team members can grow, thrive, and contribute to the company’s mission.
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Job Requirements
- High school diploma or GED
- minimum of 1 year experience in a food service leadership capacity
- minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- experience with Microsoft Office including Excel, Word, and Outlook
- basic math skills as they apply to cash handling
- proficient in both written and spoken English
- ability to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or GED
- minimum of 1 year experience in a food service leadership capacity
- minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- experience with Microsoft Office including Excel, Word, and Outlook
- demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills
- basic math skills as they apply to cash handling
- proficient in both written and spoken English
- ability to work flexible schedule including nights, weekends, and holidays
- associates degree or higher in hospitality or related field preferred
- prior experience with Micros POS preferred
- Serve-Safe and/or TIPS certification preferred
- previous hotel experience preferably in a large family resort or hotel preferred
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- assists with the overall operation of the restaurants including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks
- ensures outlets are sanitized, cleaned, stocked, and set up correctly throughout shifts while adhering to sanitation, safety, and alcohol beverage control policies
- provides coaching, encouragement, and recognition to pack members
- responds to pack and guest concerns and escalates to leadership as appropriate
- participates in scheduling, labor management, and forecasting
- performs daily audits to ensure optimal operation
- conducts daily stand-up meetings to prioritize the day and facilitate feedback
- monitors staff performance providing real-time feedback and coaching
- participates in recruitment and selection of talent
- partners with leadership to develop and execute guest service and team engagement action plans
- supports pack performance management including employee reviews, corrective action, investigations, and conflict resolution
- maintains quality of operation by ensuring service excellence, inventory levels, and equipment operation
- assists in developing and monitoring safety programs compliant with regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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