Supervisor, Food & Beverage

Great Wolf Lodge is a premier family-focused resort known for creating memorable experiences and joyful moments for guests of all ages. As a prominent player in the hospitality industry, Great Wolf offers a unique blend of accommodation, entertainment, and dining options tailored to family vacations. Their resorts feature indoor water parks, interactive attractions, and themed activities, making them a sought-after destination for families seeking fun and relaxation. The company prides itself on its commitment to exceptional service, inclusive culture, and employee development, fostering a supportive environment where team members can grow, thrive, and contribute to the company’s mission.

The Food Outlet Supervisor role at Great Wolf is a vital leadership position responsible for overseeing daily food outlet operations within the lodge. This position is designed to ensure seamless execution of business standards, support the food and beverage team, and enhance guest experiences while maximizing profitability. The supervisor leads by example, providing coaching and encouragement to team members known as Pack Members, ensuring that service quality, sanitation, safety, and operational protocols are strictly followed. The role involves hands-on involvement in Point of Sale transactions, staff scheduling, inventory management, and maintaining outlet cleanliness and organization throughout shifts.

Full-time, part-time, and flexible scheduling options are available for this position, with a competitive pay rate of $25.70 per hour. Great Wolf offers employees a well-rounded benefits package that includes medical, dental, and vision insurance, health savings accounts, telehealth resources, life insurance, a 401K plan with employer match, paid vacation time off, and paid parental leave. This comprehensive package underscores their commitment to employee well-being both inside and outside the workplace.

Joining Great Wolf means becoming part of a community that is dedicated not only to outstanding guest service but also to employee growth and well-being. The company provides various opportunities for career advancement through cross-training, scholarship funds, and talent development programs accessible at all levels. Employees gain access to Great Wolf University, a platform offering functional and leadership training to develop skill sets and enhance professional capabilities.

Great Wolf also prioritizes employee wellness with flexible scheduling, access to holistic wellness programs, and support services such as an Employee Assistance Program and Employee Relief Fund. Their inclusive culture celebrates diversity through initiatives that ensure everyone feels welcomed and valued.

As a Food Outlet Supervisor, you will play a crucial part in upholding the lodge’s high standards while fostering a positive and engaging work environment. Your role will not only focus on operational excellence but also on building strong relationships with guests and team members, thereby contributing to Great Wolf’s reputation as a family-friendly, joyful destination. This position demands a proactive leader capable of handling multiple responsibilities ranging from scheduling and payroll to guest satisfaction and team performance management. If you are passionate about hospitality and leadership in a dynamic, family-oriented resort setting, this role offers an exciting opportunity to advance your career while making a meaningful impact.