Supervisor, Food & Beverage

Great Wolf is a renowned family entertainment and resort company that offers a unique experience centered around creating joyful memories for families. Known for its indoor water parks and themed lodges, Great Wolf focuses on providing exceptional guest service in a fun and safe environment. The company is committed to fostering a culture of growth, diversity, and wellness among its team members, often referred to as the Pack. With a strong emphasis on training, career development, and employee well-being, Great Wolf offers a variety of employment opportunities including full-time, part-time, and flexible scheduling options.

The Food Outlet Supervisor at Great Wolf plays a pivotal role in the daily operations of the food outlets and lodge services. This leadership position involves managing daily food outlet activities, supporting the food and beverage team, and directly engaging with guests and staff to enhance their overall experience and drive profitability. The Supervisor ensures that all operational standards—ranging from sanitation to service quality—are consistently met. This role requires a hands-on approach in overseeing Point of Sale transactions, staff scheduling, inventory management, and maintaining compliance with safety and alcohol beverage control policies.

The Food Outlet Supervisor not only leads by example on-floor during shifts but also contributes to administrative duties such as payroll management, employee performance evaluations, conflict resolution, and recruitment. Collaboration with department and lodge leadership is vital for effective performance management and employee engagement strategies to improve guest satisfaction, measured through Net Promoter Scores (NPS) and employee Net Promoter Scores (eNPS). The position offers a pay rate of $22 per hour and is ideal for candidates seeking both career growth and a dynamic work environment that values diversity and inclusion.

At Great Wolf, employees benefit from a supportive culture that prioritizes learning, well-being, and work-life balance. The company provides access to Great Wolf University, which offers on-the-job training and leadership development programs. Benefits include medical, dental, and vision insurance, paid time off, life insurance, 401K with employer match, telehealth resources, and paid parental leave among others. The work environment is family-friendly with perks such as discounted vacations and employee referral incentives. The company also actively promotes programs that foster diversity and inclusiveness, ensuring every employee feels welcome and valued.

Overall, the Food Outlet Supervisor role at Great Wolf is an excellent opportunity for individuals with leadership experience in food service seeking to join a respected and growing organization. The role demands strong customer service abilities, operational expertise, and a commitment to team engagement and guest satisfaction. Prospective candidates will thrive in this position by demonstrating a passion for hospitality, strong organizational skills, and an ability to manage a diverse team effectively while contributing to a memorable guest experience.