Supervisor, Food & Beverage

Great Wolf Lodge is a renowned family-focused resort and indoor water park operator known for creating memorable experiences that bring joy to families across the nation. As a leader in the hospitality and entertainment industry, Great Wolf is committed to providing an environment where families can bond, relax, and enjoy a variety of attractions and amenities. With its family-friendly atmosphere and robust amenities, Great Wolf is not just a destination but a community hub that strives to deliver excellent customer service and create lifelong memories for its guests.

The Food Outlet Supervisor at Great Wolf plays a strategic and hands-on leadership role within the food and beverage operations of the lodge. This position is vital to ensuring the smooth and successful execution of daily food outlet operations, maintaining high standards, and delivering outstanding guest experiences. Those hired in this role work closely with the food and beverage team, overseeing outlet functionality, customer satisfaction, and overall operation efficiency. This includes supervising staff activities such as Point of Sale transactions, expediting, stocking, and ensuring staff rest periods are appropriately scheduled. The Food Outlet Supervisor is responsible for adhering to sanitation and safety regulations while ensuring the outlets are cleaned, properly stocked, and ready to operate at any given time.

Additionally, this role includes coaching and supporting team members to foster a positive and productive work environment, promoting teamwork and employee engagement. The supervisor serves as a key liaison between the pack members and lodge management, managing staff scheduling, payroll, and other administrative tasks to support the food and beverage department. An emphasis is placed on responding to guest concerns and escalating issues when necessary, ensuring that guests receive exceptional service and that operations run seamlessly.

Great Wolf offers various shifts including full-time, part-time, and flexible scheduling to accommodate different needs, promoting a work-life balance. Employees benefit from comprehensive training opportunities through Great Wolf University, fostering leadership development and functional skills enhancement. The company also provides wellness programs, employee assistance, and recognition strategies to ensure a supportive and inclusive work culture.

The Food Outlet Supervisor position is salaried at $22 per hour, reflecting the role’s responsibility and needed expertise. Applicants are invited to grow their careers with Great Wolf, gaining valuable experience in hospitality leadership at a prominent and dynamic resort environment. As part of the package, Great Wolf provides numerous benefits such as health, dental, and vision insurance, paid time off, and employee discounts which contribute to a well-rounded and fulfilling employment experience. Candidates with a passion for hospitality, skillful team leadership, and a commitment to guest satisfaction will find this role rewarding and full of professional growth potential.