Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading hospitality company renowned for creating memorable family experiences through its indoor water park resorts and lodges. Specializing in providing a unique blend of entertainment, dining, and accommodation, Great Wolf offers guests an immersive and fun environment where family members of all ages can bond and enjoy special moments together. The company prides itself on exceptional customer service, an inclusive culture, and a commitment to employee growth and well-being. Offering full-time, part-time, and flexible scheduling options, Great Wolf ensures that its team members can find roles that fit their lifestyles while benefiting from competitive pay and comprehensive benefits. At Great Wolf, employees are known as "Pack Members," symbolizing a supportive and collaborative team environment where each person plays a vital role in delivering memorable guest experiences.
The Food Outlet Supervisor position at Great Wolf is a critical leadership role responsible for managing daily food outlet and lodge operations. The person in this role ensures that all operational standards are executed flawlessly and that the food and beverage team is supported to deliver exceptional service. This role has a direct impact on guest satisfaction and the overall profitability of the food and beverage outlets. Responsibilities include supervising staff, coordinating schedules, handling administrative duties such as payroll and inventory, and maintaining compliance with sanitation and safety policies. The Food Outlet Supervisor also acts as a key liaison between guests and team members, resolving issues and fostering a positive work environment. This role offers abundant opportunities for career growth through Great Wolf University, providing ongoing training in leadership and functional skills. The company also emphasizes wellness and inclusion, offering flexible scheduling, wellness programs, and a supportive Employee Assistance Program. Joining Great Wolf means becoming part of a vibrant community that values diversity, professional development, and the unique contributions of each team member. The pay rate for this role is $22 per hour, reflecting Great Wolf's commitment to providing competitive compensation while creating a rewarding and engaging work experience.
The Food Outlet Supervisor position at Great Wolf is a critical leadership role responsible for managing daily food outlet and lodge operations. The person in this role ensures that all operational standards are executed flawlessly and that the food and beverage team is supported to deliver exceptional service. This role has a direct impact on guest satisfaction and the overall profitability of the food and beverage outlets. Responsibilities include supervising staff, coordinating schedules, handling administrative duties such as payroll and inventory, and maintaining compliance with sanitation and safety policies. The Food Outlet Supervisor also acts as a key liaison between guests and team members, resolving issues and fostering a positive work environment. This role offers abundant opportunities for career growth through Great Wolf University, providing ongoing training in leadership and functional skills. The company also emphasizes wellness and inclusion, offering flexible scheduling, wellness programs, and a supportive Employee Assistance Program. Joining Great Wolf means becoming part of a vibrant community that values diversity, professional development, and the unique contributions of each team member. The pay rate for this role is $22 per hour, reflecting Great Wolf's commitment to providing competitive compensation while creating a rewarding and engaging work experience.
Job Requirements
- High School diploma or GED
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Basic math skills (addition, subtraction, multiplication, and division) as they apply to cash handling
- Proficient in both written and spoken English
- Experience with Microsoft Office and general software systems
- Successful completion of criminal background check and drug screen
Job Qualifications
- High School diploma or GED
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills (addition, subtraction, etc.) as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associates degree or higher in hospitality or related field preferred
- Prior experience with Micros POS preferred
- Serve-Safe and/or TIPS certification preferred
- Previous hotel experience, preferably in a large family resort or hotel preferred
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- Performs daily audits per procedure to ensure optimal operation to standards
- Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of staff, providing real time feedback and coaching
- Participates in recruitment process and selection of talent for the F&B staff
- Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participate in pack performance management including employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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