Supervisor, Domestic Forwarding

Burlingame, CA, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $38.00 - $42.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k

Paid Time Off

Employee assistance program

Monthly team lunches

Wellness Program

Job Description

Watchpoint Logistics, Inc. is a respected company in the transportation and logistics industry, recognized for its commitment to employee satisfaction and exceptional customer service. As a small but highly experienced multidisciplinary family, Watchpoint values and respects the unique strengths and contributions of each individual, fostering a collaborative and engaging work environment. The company is focused on becoming the employer of choice by achieving world-class employee and customer satisfaction. Employee feedback plays a vital role at Watchpoint, guiding the company’s efforts to maximize the professional and personal growth of its team members. Every individual at Watchpoint is considered a critical component in the company’s mission to deliver excellent logistics solutions and services.

The Domestic Forwarding Supervisor role at Watchpoint Logistics is a hybrid position based in Burlingame, CA, requiring reliable commuting to the office three days a week. The starting pay for this supervisory role ranges from $38 to $42 per hour, depending on the candidate’s skills, experience, education, and location. This position is crucial in overseeing the daily activities of a dedicated group of employees responsible for load planning, assigning carriers to shipments, ensuring the accuracy of shipment information, tracking and tracing freight, and resolving any issues that arise. The Supervisor works closely with management to develop the team, supervise processes, and meet or exceed both team member and customer expectations.

In this role, the Domestic Forwarding Supervisor takes ownership of customer standard operating procedures (SOPs) and ensures their consistent execution. The Supervisor monitors service failures using the Salesforce Incident Management tool and develops or contributes to corrective actions as required. Providing prompt and accurate information to the team is essential to help meet or exceed customer expectations. The Supervisor fosters positive change within the team to support the achievement of the company’s key objectives and business goals in a dynamic marketplace.

The position also involves ensuring compliance with wage and hour laws by approving team member time cards, managing time-off scheduling, and assigning appropriate breaks. The Supervisor continuously monitors workload allocation and the quality of work, leveraging the Transportation Management System (TMS) to ensure accurate freight movements and load information. Partnering with the department manager, the Supervisor documents employee contributions and helps with annual performance evaluations, staying current with industry trends and market drivers related to modes, products, and services. Supervising the coordination and routing processes of customer shipments, the Supervisor plays a pivotal role in maintaining high standards of operational excellence and customer satisfaction at Watchpoint Logistics.

Job Requirements

High school diploma or equivalent
minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity
proficient use of computer systems and applications (e.g., MS Office, TMS) as trained/required
able to deliver quality results consistently and on schedule
self-motivated and follows through on team initiatives with management support
demonstrates outstanding customer service by proactively addressing customers’ expectations
skillfully handles difficult customer service issues with patience and determines when to escalate them to management
fosters relationships, resolves conflicts, and sets a positive example for others
demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills
asks appropriate questions and provides constructive feedback
incorporates a continuous improvement approach
adept at finding the root cause and drafting corrective solutions
capable of exercising sound judgment
uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity
experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance
leads by example, fostering positive team culture
identifies situations that require managerial support and partners with leadership to deliver feedback
experience overseeing the allocation of resources which meet budget expectations

Job Qualifications

High school diploma or equivalent
minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity
progressive work experience with leadership experience required
proficient use of computer systems and applications (e.g., MS Office, TMS) as trained/required
demonstrates outstanding customer service
excellent communication skills including verbal, written, active listening and influencing skills
experience contributing to performance reviews and identifying development opportunities
adept at continuous improvement and corrective solutions
strong time management and resource allocation skills
fosters positive team culture and leads by example

Job Duties

Takes ownership of customer standard operating procedure (SOP) and ensures execution
monitors service failures through the Salesforce Incident Management tool and formulates or contributes to corrective actions as applicable
provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations
supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace
ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks
continuously monitors workload allocation and quality of work
utilizes the transportation management system (TMS) to ensure accurate freight movements and load information
works with department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable
contributes to team members annual performance evaluations
keeps current and up to date with industry trends and market drivers related to modes, products, and services
supervises the coordination and routing processes of customer shipments