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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $38.00 - $42.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Employee assistance program
Monthly team lunches
Wellness Program
Job Description
Watchpoint Logistics, Inc. is a respected company in the transportation and logistics industry, recognized for its commitment to employee satisfaction and exceptional customer service. As a small but highly experienced multidisciplinary family, Watchpoint values and respects the unique strengths and contributions of each individual, fostering a collaborative and engaging work environment. The company is focused on becoming the employer of choice by achieving world-class employee and customer satisfaction. Employee feedback plays a vital role at Watchpoint, guiding the company’s efforts to maximize the professional and personal growth of its team members. Every individual at Watchpoint is considered a critical component... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity
- proficient use of computer systems and applications (e.g., MS Office, TMS) as trained/required
- able to deliver quality results consistently and on schedule
- self-motivated and follows through on team initiatives with management support
- demonstrates outstanding customer service by proactively addressing customers’ expectations
- skillfully handles difficult customer service issues with patience and determines when to escalate them to management
- fosters relationships, resolves conflicts, and sets a positive example for others
- demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills
- asks appropriate questions and provides constructive feedback
- incorporates a continuous improvement approach
- adept at finding the root cause and drafting corrective solutions
- capable of exercising sound judgment
- uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity
- experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance
- leads by example, fostering positive team culture
- identifies situations that require managerial support and partners with leadership to deliver feedback
- experience overseeing the allocation of resources which meet budget expectations
Job Qualifications
- High school diploma or equivalent
- minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity
- progressive work experience with leadership experience required
- proficient use of computer systems and applications (e.g., MS Office, TMS) as trained/required
- demonstrates outstanding customer service
- excellent communication skills including verbal, written, active listening and influencing skills
- experience contributing to performance reviews and identifying development opportunities
- adept at continuous improvement and corrective solutions
- strong time management and resource allocation skills
- fosters positive team culture and leads by example
Job Duties
- Takes ownership of customer standard operating procedure (SOP) and ensures execution
- monitors service failures through the Salesforce Incident Management tool and formulates or contributes to corrective actions as applicable
- provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations
- supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace
- ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks
- continuously monitors workload allocation and quality of work
- utilizes the transportation management system (TMS) to ensure accurate freight movements and load information
- works with department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable
- contributes to team members annual performance evaluations
- keeps current and up to date with industry trends and market drivers related to modes, products, and services
- supervises the coordination and routing processes of customer shipments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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