Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,600.00 - $73,700.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises
Job Description
American Airlines is the largest airline in the world, renowned for its extensive global network, exceptional customer service, and a commitment to innovation and inclusion. With a rich history and a dynamic approach to aviation, the company operates thousands of daily flights connecting more than 365 destinations worldwide. The airline values teamwork, diversity, and the personal and professional growth of its employees, offering a vibrant work culture and numerous career development opportunities. Through its Integrated Operations Center, American Airlines ensures smooth and efficient flight operations, focusing on real-time problem solving and operational excellence to deliver superior travel experiences to millions... Show More
Job Requirements
- High school diploma or GED equivalency
- Three years of job-related experience
- Ability to work all shifts including holidays and weekends
- Ability to work overtime as required with little or no notice
- Proficiency in Microsoft Office
- Strong communication and customer service skills
- Ability to work in stressful environments
- Sound judgment and decision-making abilities
- Ability to adapt to change
- Strong multitasking and prioritization skills
- Ability to work independently
- Ability to report to work regularly and timely
- Ability to manually perform duties during system outages
- Ability to understand contractual and regulatory requirements
- Ability to lead and manage a team
- Ability to coordinate and delegate tasks
- Must comply with attendance policy
Job Qualifications
- High school diploma or GED equivalency
- Three years of job-related experience
- Two years of crew scheduling experience preferred
- Experience working with contract labor groups preferred
- Knowledge of Flight Attendant JCBA preferred
- Proficiency in Microsoft Office including Word, Excel, Outlook
- Strong customer service and communication skills
- Ability to handle stressful environments
- Sound judgment and decision-making skills
- Adaptability to constant change
- Cognitive skills to read and understand numbers and letters
- Ability to prepare written and verbal presentations
- Ability to learn and apply computer applications
- Strong prioritization and multitasking skills
- Ability to work well under pressure and deadlines
- Ability to work with minimal supervision
- Ability to communicate effectively with crew, labor relations, and management
- Ability to understand the 24-hour clock and global time zones
- Ability to lead and guide direct reports
- Ability to coordinate and delegate work assignments
- Compliance with attendance policies
Job Duties
- Coordinate coverage of open sequences for each crew base according to JCBA contractual labor agreement and FAR 121 limitations
- Assist the Manager on Duty with daily operational requirements and allocate open time efficiently
- Supervise, lead, and guide a team of Crew Schedulers
- Conduct ongoing performance conversations to improve job performance
- Coach, counsel, and recognize team members
- Motivate team for continual process and customer experience improvement
- Assist Senior Manager with special assignments
- Attend crew system meetings and provide scheduling feedback
- Participate in meetings with APFA and Labor relations
- Lead extensive grievance and pay claim research
- Participate in contractual material development and revisions
- Research and provide coverage reports
- Work extra hours and all shifts including holidays and weekends
- Work overtime as required with minimal notice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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