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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
performance bonuses
Job Description
The Supervisor, Contract Logistics Operations, is a pivotal role within a leading organization specializing in warehouse and supply chain management services. This role is typically embedded within companies dealing with logistics, distribution, and contract fulfillment, where efficient, safe, and accurate warehouse operations are vital to the company’s success and client satisfaction. The hiring entity is often a well-established third-party logistics provider or an internal supply chain department of a large corporation focused on maintaining high standards in operational execution, safety, and customer service. The employment type for this role is generally full-time and on-site, reflecting the hands-on leadership required in... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years warehouse or distribution experience
- Supervisory or team lead experience
- Ability to communicate effectively in English
- Proficient with warehouse management systems and ERP software
- Familiarity with inventory management and fulfillment processes
- Experience with Lean or Six Sigma methodologies
- Knowledge of quality, environmental, and safety standards
- Proficient with Microsoft O365 and web conferencing tools
- Ability to work 100% on-site and travel as required
Job Qualifications
- High school diploma or GED required
- Associate’s degree or higher in supply chain management, business, or related field preferred
- Minimum 3 years warehouse or distribution experience including supervisory or team lead responsibilities
- Demonstrated ability to supervise frontline teams in a fast-paced environment
- Effective verbal and written communication skills in English
- Proficient in using warehouse management systems (WMS), enterprise resource planning (ERP) software such as SAP or Oracle
- Familiarity with inventory management and warehouse processes
- Experience with Lean, Six Sigma, or continuous improvement methodologies
- Knowledge of quality, environmental, and safety management systems such as ISO and OSHA
- Demonstrated discretion and confidentiality in handling sensitive information
- Proficient with common office technologies, including Microsoft O365 and web conferencing tools
- Comfortable working in an on-site 100% work environment with travel for meetings and events
Job Duties
- Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping
- Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets
- Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time
- Monitor workflow and labor utilization to support efficient operations
- Ensure compliance with all safety, environmental, and operational policies and procedures
- Promote and enforce safe work practices and actively support safety initiatives within the facility
- Ensure adherence to standard work instructions and proper change control processes
- Support audits and compliance activities related to quality and safety standards
- Lead and support problem-solving activities related to service issues, quality defects, and process gaps
- Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Identify opportunities to improve efficiency, accuracy, cost control, and service performance
- Ensure standard operating procedures are current and consistently applied
- Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns
- Escalate issues appropriately and collaborate with internal teams to ensure resolution
- Support overall customer satisfaction through consistent, reliable operational execution
- Provide day-to-day leadership, coaching, and direction to warehouse associates
- Support training, onboarding, and skill development for team members
- Reinforce performance expectations, accountability, and teamwork on the floor
- All other duties as assigned to meet evolving business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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