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Supervisor, Catering-2

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $23.27 - $32.60
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Professional development opportunities
prescription drug coverage

Job Description

The University of Rochester is a prestigious higher education institution located in Rochester, New York. Committed to the ideal of Meliora, which means 'ever better,' the university fosters an inclusive and welcoming culture built on core values such as equity, leadership, integrity, openness, respect, and accountability. This commitment to excellence is reflected not only in the academic and research opportunities offered but also in the supportive and dynamic community that encourages all members to thrive and contribute positively to society. The university's dedication to maintaining a diverse and equitable environment ensures it remains a leader in education and community engagement, setting high standards of integrity and collaboration.

The position available is a full-time Catering Services Supervisor within the Meliora Dining/Auxiliary Operations Department. This role is integral to supporting the day-to-day operations of catering services at the university, including the successful planning, preparation, and execution of various catering events such as meetings, conferences, banquets, and special university occasions. The job location is 735 Library Rd, Rochester, New York, and involves a scheduled 40-hour workweek primarily during the day shift.

The Catering Services Supervisor will be responsible for directly supervising staff, ensuring they receive proper training and are prepared to deliver excellent service during events. This role requires a leader who can manage event logistics, maintain food quality and presentation standards, and coordinate with other campus departments to provide exceptional catering experiences. The supervisor will oversee event setups and breakdowns, manage inventory and equipment maintenance, and ensure compliance with food safety and sanitation regulations. Another critical component of the role is fostering a positive and collaborative work environment, conducting routine operational meetings, handling employee performance evaluations, and participating in disciplinary actions when necessary.

The compensation range for this role is $23.27 to $32.60 per hour, with individual salaries determined based on factors such as education, experience, qualifications, and internal equity considerations. Candidates are expected to have at least a high school diploma or equivalent, with three years of relevant experience, preferably coupled with an associate degree in business management, hospitality management, culinary arts, or a related field. Serv-Safe Certification within 12 months of hire is also required.

The ideal candidate will demonstrate strong leadership abilities, excellent communication and interpersonal skills, high attention to detail, and the capability to manage multiple events simultaneously. Flexibility to work evenings and weekends as needed for event schedules is essential. Familiarity with catering management software and comprehensive knowledge of food safety regulations and catering best practices are preferred. This position is an excellent opportunity for a dedicated individual seeking to advance their career in catering and event management within a renowned academic institution committed to excellence and inclusivity.

Job Requirements

  • High school diploma or equivalent
  • minimum three years of experience in catering, event management, or food services
  • ability to lead and manage staff
  • excellent communication and interpersonal skills
  • strong organizational skills and attention to detail
  • ability to work flexible hours including evenings and weekends
  • Serv-Safe Certification required within 12 months of hire
  • ability to manage multiple events simultaneously
  • proficiency with catering management software preferred
  • knowledge of food safety regulations and catering best practices preferred

Job Qualifications

  • High school diploma or equivalent
  • three years of experience in catering, event management, or food services
  • associate degree in business management, hospitality management, culinary arts, or related field preferred
  • ability to lead and manage others
  • excellent communication and interpersonal skills
  • strong attention to detail and organizational skills
  • ability to manage multiple events simultaneously
  • strong customer service skills focused on client satisfaction
  • ability to work flexible hours including evenings and weekends
  • proficiency with catering management software preferred
  • knowledge of food safety regulations and catering best practices preferred
  • Serv-Safe Certification within 12 months of hire

Job Duties

  • Supports the day-to-day operations of catering services
  • directly supervises employees, trains staff, assists with scheduling
  • manages event logistics and ensures high standards of food quality and service
  • collaborates with campus departments for catering events
  • assists leadership in planning and executing catering events including meetings, conferences, banquets, and special university events
  • oversees setup and breakdown of catering events
  • ensures event spaces conform to client specifications
  • conducts routine operational meetings in leadership's absence
  • interviews, hires, orients, trains, and recognizes employees
  • assists with staff scheduling and ensures adequate staffing
  • evaluates employee performance and performs disciplinary actions as necessary
  • provides excellent customer service by addressing client needs and resolving complaints professionally
  • ensures compliance with food safety, sanitation, and health regulations
  • conducts safety checks and maintains quality standards
  • supports sustainability practices in catering operations
  • manages catering supplies and inventory
  • monitors event budgets
  • coordinates maintenance of catering equipment
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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