Job Overview
Compensation
Salary
Range $42,200.00 - $56,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Yaamava' Resort and Casino, located in the Inland Empire, is a premier entertainment and hospitality destination that offers guests a unique blend of luxury, excitement, and cultural richness. As one of the largest private employers in the area, Yaamava' Resort and Casino is deeply committed to the growth, future, and well-being of its employees while providing an exceptional guest experience. The resort features a vibrant Event Center that hosts a wide array of live performances and events, attracting diverse audiences and high-profile acts. The establishment prides itself on maintaining a high standard of service, operational excellence, and fostering a positive work culture where team members can thrive and develop professionally.
The Supervisor, Box Office at Yaamava' Resort and Casino plays a crucial leadership role under the direction of the Manager, Box Office, by overseeing all box office operations linked to the Event Center. This position is integral to ensuring smooth ticketing processes, effective scheduling, fiscal responsibility, and compliance with all relevant policies and regulations. The Supervisor is responsible for coordinating with multiple departments—including Guest Services, Ushers, and VIP personnel—to guarantee successful event execution. This role involves extensive collaboration, problem-solving, and the ability to manage customer relations, especially in addressing complaints before and during events. A key function of the Supervisor is to lead box office teams in maintaining accuracy and efficiency in revenue handling, daily reconciliations, and reporting, supporting the integrity of the Entertainment Department's financial data.
In addition to fiscal responsibilities, the Supervisor supervises the training and scheduling of box office staff, ensuring that team members are proficient in handling ticketing software such as Ticketmaster or AXS and are able to provide exceptional service to high-end clientele. This includes overseeing will-call operations at the Event Center and complying with ticketing laws. The Supervisor also plays a vital role in system upgrades and maintenance, working with the IT Department and vendors to enhance operational capabilities. This position demands strong leadership skills, a customer-focused mindset, multitasking abilities in a fast-paced setting, and proficiency in Microsoft Office applications.
The ideal candidate will hold a Bachelor's degree in a related field with at least two years of experience in box office or a similar environment, complemented by financial analysis skills for generating detailed reports. Prior leadership experience is highly preferred. The role may require obtaining and maintaining a gaming license as stipulated by the San Manuel Tribal Gaming Commission. Physical demands include the ability to work in a high-volume environment with responsibilities that may include standing for extended periods and lifting objects up to 40 pounds occasionally.
Joining the team at Yaamava' Resort and Casino means becoming part of a dynamic, customer-oriented organization that values its employees' contributions while offering opportunities for career advancement and personal growth in a vibrant entertainment setting.
The Supervisor, Box Office at Yaamava' Resort and Casino plays a crucial leadership role under the direction of the Manager, Box Office, by overseeing all box office operations linked to the Event Center. This position is integral to ensuring smooth ticketing processes, effective scheduling, fiscal responsibility, and compliance with all relevant policies and regulations. The Supervisor is responsible for coordinating with multiple departments—including Guest Services, Ushers, and VIP personnel—to guarantee successful event execution. This role involves extensive collaboration, problem-solving, and the ability to manage customer relations, especially in addressing complaints before and during events. A key function of the Supervisor is to lead box office teams in maintaining accuracy and efficiency in revenue handling, daily reconciliations, and reporting, supporting the integrity of the Entertainment Department's financial data.
In addition to fiscal responsibilities, the Supervisor supervises the training and scheduling of box office staff, ensuring that team members are proficient in handling ticketing software such as Ticketmaster or AXS and are able to provide exceptional service to high-end clientele. This includes overseeing will-call operations at the Event Center and complying with ticketing laws. The Supervisor also plays a vital role in system upgrades and maintenance, working with the IT Department and vendors to enhance operational capabilities. This position demands strong leadership skills, a customer-focused mindset, multitasking abilities in a fast-paced setting, and proficiency in Microsoft Office applications.
The ideal candidate will hold a Bachelor's degree in a related field with at least two years of experience in box office or a similar environment, complemented by financial analysis skills for generating detailed reports. Prior leadership experience is highly preferred. The role may require obtaining and maintaining a gaming license as stipulated by the San Manuel Tribal Gaming Commission. Physical demands include the ability to work in a high-volume environment with responsibilities that may include standing for extended periods and lifting objects up to 40 pounds occasionally.
Joining the team at Yaamava' Resort and Casino means becoming part of a dynamic, customer-oriented organization that values its employees' contributions while offering opportunities for career advancement and personal growth in a vibrant entertainment setting.
Job Requirements
- bachelor's degree in related field
- minimum of two years box office or related experience
- minimum of one year experience in financial analysis preferred
- previous leadership experience preferred
- ability to use ticketmaster or axs software
- capability to multitask in high-volume environment
- must be able to work evenings, weekends, and holidays
- physical ability to lift up to 40 pounds occasionally
- must be able to stand and sit for extended periods
- ability to work in fast-paced setting
- must obtain and maintain gaming license if required
- excellent communication and conflict resolution skills
- travel availability for meetings and events
Job Qualifications
- bachelor's degree in related field
- minimum of two years of box office or related experience
- minimum of one year of experience in financial analysis including generating detailed reports preferred
- previous experience in leadership capacity strongly preferred
- related, relevant, or direct experience may be considered in lieu of minimum educational requirements
- previous experience using ticketmaster or axs required
- understanding of box office specific terminology required
- previous experience with servicing high-end clientele strongly preferred
- intermediate proficiency in microsoft outlook, word, excel, and powerpoint
- ability to resolve conflicts in a customer focused, professional manner
- capability to multitask in a high-volume setting
Job Duties
- lead all ticket manifests as they pertain to event creation and oversight
- collaborate with guest services and external vendors to ensure the successful coordination of all box office activities
- resolve problems and respond to policy or procedural questions as needed
- handle all customer concerns before and during events including formal complaint resolutions
- oversee will-call for all ticketed events ensuring compliance with relevant ticket laws
- process promotional and complimentary ticket logs
- collaborate with guest services, ushers, and vip personnel to ensure events are successful
- ensure rider requirements are met and contract processes executed as needed
- verify end of shift closing duties for box office are completed
- oversee the fiscal operations of daily reconciliations and proper cash handling procedures
- run reports and comparisons on quarterly and yearly revenue variances for the entertainment department and general administration
- develop, compile, edit and proof audit detail reports and submit all reports to casino accounting for final balancing
- ensure accuracy of transactions and compliance with policies and procedures
- manage scheduling and training of team members in relation to event show coverage
- ensure all team members are properly trained in handling customer issues and complaints
- lead system upgrade processes related to box office operations including testing new software and routine maintenance
- work with IT department and vendors to set up meetings and on-site visits
- perform other duties as assigned to support efficient operation of the department
- carry out supervisory responsibilities including interviewing, hiring, and training employees
- plan, assign, review and direct work
- evaluate and appraise performance
- reward and discipline employees
- address complaints and resolve problems
- make hiring decisions and design individual development plans with succession planning in mind
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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