Supervisor at Pen Lounge, Truist Park

Delaware North Sportservice is a division of Delaware North, a globally recognized hospitality company with a rich legacy spanning over 100 years. The company is renowned for operating concessions, premium dining, and restaurants in iconic venues across the world. Established as a family-owned business, Delaware North offers exciting career opportunities in diverse environments including sports arenas, national parks, casinos, hotels, and retail sectors. With a commitment to delivering exceptional guest experiences, Delaware North places a strong emphasis on employee growth, well-being, and professional development.

Among its premier operations is the management of food and beverage services at Truist Park in Atlanta, Georgia. Truist Park is a state-of-the-art stadium and the home of Major League Baseball's Atlanta Braves. Since its opening in 2016, Delaware North has been instrumental in providing premium dining and concession services within this 41,500-seat venue, ensuring visitors enjoy world-class hospitality during every game and event.

Within this vibrant, exciting environment, Delaware North Sportservice is seeking a seasonal Supervisor to join the Pen Lounge team at Truist Park. The Pen Lounge is the newest premium club located in right field directly above the bullpen, designed to offer guests a unique and upscale experience during baseball games and events. As a Pen Lounge Supervisor, you will play a key role in the smooth operation of this exclusive club, working under the direction of the department manager to oversee all aspects of club operations.

This seasonal role runs from March through October, aligned with the baseball season and potential playoff schedules. It is ideally suited for individuals who thrive in fast-paced, dynamic environments and have a passion for the hospitality industry. The Pen Lounge Supervisor will be responsible for leading and training team members, ensuring exceptional service standards, and maintaining compliance with health, safety, and company policies. This role also involves scheduling front-of-house staff, managing inventory and cost estimates for food and beverages, and ensuring responsible alcohol service.

In this role, the Supervisor will have the opportunity to contribute to the overall guest experience by overseeing event setups, conducting thorough walk-throughs to address any issues, and maintaining high standards in food presentation and displays. The supervisor will also ensure that all team members adhere to company policies, especially concerning alcohol service and health and safety regulations, guaranteeing a safe and enjoyable environment for guests both during regular games and special events.

The ideal candidate will bring a minimum of two years of hospitality experience in high-volume dining settings, with strong knowledge of food, wine, and spirits considered a plus. Basic understanding of cost control measures along with profit and loss management is desired to support operational efficiency. This position requires excellent problem-solving skills, adaptability in a fast-paced environment, and flexibility to work evenings, weekends, holidays, and special events. No college degree is necessary, emphasizing the company’s focus on practical experience and skills.

Delaware North prioritizes the well-being of its team members by offering comprehensive benefits, competitive hourly pay, and opportunities for professional growth. Employees enjoy weekly pay, training and development programs, employee discounts, and flexible working schedules. Eligible team members can access health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, paid parental leave, employee assistance programs, and tuition reimbursement options.

If you are excited about being part of a dynamic team within one of the most iconic sports venues in the country and want to make game days memorable for guests, this is an excellent opportunity to grow your career with Delaware North Sportservice at Truist Park.