Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $58,000.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
incentive pay
Training opportunities
Employee assistance program
Job Description
Forward Air is a dynamic and fast-growing asset-light transportation services provider operating across the United States, Canada, and Latin America. As an industry leader, Forward Air specializes in expedited less-than-truckload (LTL) services, offering a suite of transportation solutions including local pick-up and delivery, shipment consolidation and deconsolidation, warehousing, and customs brokerage. With a comprehensive national network of terminals, Forward Air is able to provide seamless logistics solutions tailored to meet the diverse needs of its customers. Complementing its LTL services, the company also offers truckload brokerage, dedicated fleet services, and intermodal transportation, catering to high-value drayage for seaports, railheads, and various freight handling requirements. Forward Air’s comprehensive multimodal logistics solutions extend globally through its Omni Logistics division, which specializes in air, ocean, and ground services for mission-critical freight. This makes Forward Air not just a transportation provider, but a single integrated resource for shipping and logistics needs.
The opportunity at Forward Air is for the position of Dock Supervisor, a pivotal role within the freight and cargo operations team. This position is full-time, with a Monday through Friday schedule from 2pm to 10pm, onsite, and offers an annual salary of $58,000 with additional incentive opportunities. The Dock Supervisor will be responsible for leading the shipping and receiving dock operations under a fast-paced environment. The core objective of this role is to ensure efficient, safe, and damage-free loading and unloading of freight by overseeing dockworkers, drivers, and support personnel. The supervisor will be instrumental in planning and coordinating resources on assigned shifts to meet operational targets.
The Dock Supervisor’s responsibilities include providing hands-on leadership, training dockworkers and drivers, giving performance feedback, and making disciplinary recommendations when necessary. The supervisor also oversees the maintenance of dock facilities and equipment such as forklifts and trailers, ensuring compliance with safety and operational standards. A key aspect includes managing the safe handling of hazardous materials in accordance with Department of Transportation regulations. The role demands strong coordination abilities to assign job tasks effectively and to monitor and improve team performance continuously. Additionally, the supervisor will handle customer service issues related to dock activities, assist in facility security, and uphold facility appearance and safety standards.
Candidates ideally possess prior experience in air freight and supervisor roles within high-volume, fast-paced environments. This role requires practical knowledge of freight handling, hazardous materials management, and forklift operation. The ideal candidate thrives in a team-oriented environment and demonstrates leadership by driving team success and communicating effectively across operational levels. Forward Air values flexibility in work hours to accommodate potential weekend or night shifts. Technology skills such as proficiency in Microsoft Office, Outlook, and operational systems like AS400 are beneficial. Overall, Forward Air is seeking a dedicated, proactive Dock Supervisor who can contribute to operational excellence and support the company’s mission of delivering efficient, reliable transportation services.
The opportunity at Forward Air is for the position of Dock Supervisor, a pivotal role within the freight and cargo operations team. This position is full-time, with a Monday through Friday schedule from 2pm to 10pm, onsite, and offers an annual salary of $58,000 with additional incentive opportunities. The Dock Supervisor will be responsible for leading the shipping and receiving dock operations under a fast-paced environment. The core objective of this role is to ensure efficient, safe, and damage-free loading and unloading of freight by overseeing dockworkers, drivers, and support personnel. The supervisor will be instrumental in planning and coordinating resources on assigned shifts to meet operational targets.
The Dock Supervisor’s responsibilities include providing hands-on leadership, training dockworkers and drivers, giving performance feedback, and making disciplinary recommendations when necessary. The supervisor also oversees the maintenance of dock facilities and equipment such as forklifts and trailers, ensuring compliance with safety and operational standards. A key aspect includes managing the safe handling of hazardous materials in accordance with Department of Transportation regulations. The role demands strong coordination abilities to assign job tasks effectively and to monitor and improve team performance continuously. Additionally, the supervisor will handle customer service issues related to dock activities, assist in facility security, and uphold facility appearance and safety standards.
Candidates ideally possess prior experience in air freight and supervisor roles within high-volume, fast-paced environments. This role requires practical knowledge of freight handling, hazardous materials management, and forklift operation. The ideal candidate thrives in a team-oriented environment and demonstrates leadership by driving team success and communicating effectively across operational levels. Forward Air values flexibility in work hours to accommodate potential weekend or night shifts. Technology skills such as proficiency in Microsoft Office, Outlook, and operational systems like AS400 are beneficial. Overall, Forward Air is seeking a dedicated, proactive Dock Supervisor who can contribute to operational excellence and support the company’s mission of delivering efficient, reliable transportation services.
Job Requirements
- High school diploma or equivalent
- Two or more years of supervisory experience in a fast-paced, high-volume environment
- Prior air freight experience
- Ability to lift up to 90 pounds
- Flexibility to work evenings, weekends, and holidays as needed
- Forklift certification or experience
- Strong communication skills
- Basic computer proficiency including Microsoft Office and AS400
- Knowledge of hazardous materials handling regulations
Job Qualifications
- Strong team player that thrives in a fast-paced environment
- Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
- Prior air freight experience is required
- International/import experience is a plus
- Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
- Must possess demonstrated leadership ability
- Knowledge of proper freight handling techniques
- Knowledge of hazardous materials handling
- Ability to communicate effectively with all levels of operations
- Must be flexible to work weekends and nights
- Forklift and general freight handling experience
Job Duties
- Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
- Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
- Assign job tasks to workers according to unloading and loading schedules
- Provide guidance to subordinates on goals and objectives on a weekly basis
- Field customer calls on service issues, special service request, rates and new accounts
- Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
- Execute appropriate load plans and proper load balance to ensure safe vehicle operation
- Coordinate work assignments, monitor performance, and provide training on relevant job duties
- Maintain facility appearance, condition and security
- Maintain record of those responsible for trailer seal verifications
- Perform security checks when facility is dark or during holiday breaks
- Perform facility inspections
- Assist in the loading and unloading of trailers
- Foster safe handling, loading, unloading, and storage of hazardous materials as provided by the department of transportation
- Manage the dispatch of over the road line haul drivers, as well as all safety aspects both in the building and on the road
- Must be able to frequently lift and/or move up to fifty (50) pounds
- Must be able to occasionally lift and/or move up to ninety (90) pounds
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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