BEST Crowd Management logo

Sun Bowl - Event Staff

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $12.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Career growth opportunities
Training and development programs
flexible scheduling
Positive work environment

Job Description

BEST Crowd Management is a premier provider of professional crowd management services recognized for delivering exceptional security and customer service at a wide variety of events. Based in El Paso, TX, and affiliated with GardaWorld, a global leader in security services, BEST Crowd Management prides itself on its commitment to safety, professionalism, and customer satisfaction. The company specializes in crowd control and event staffing solutions tailored to meet the unique needs of different venues and events, including concerts, sporting events, corporate gatherings, and community celebrations. Their team of skilled and trained event staff ensures that attendees have a safe and enjoyable experience while maintaining order and compliance with venue policies.

The role of Event Staff at BEST Crowd Management is integral to the successful execution of events held at UTEP in El Paso, TX. This part-time position offers competitive pay at $12 per hour and provides opportunities to work exciting upcoming events such as BTS concerts and the 2026 UTEP Miners Football season. As a part of the event services staff team, individuals will engage directly with event attendees to provide outstanding customer service and support. Responsibilities include greeting and assisting guests with a friendly and approachable demeanor, ensuring event areas are clean and orderly, and assisting with event setup such as arranging equipment and signage. Staff will also answer questions attendees may have about the event or facilities, direct them to necessary locations like seating areas and concessions, and assist with crowd control measures to maintain safety and order.

This role requires strong communication and interpersonal skills to effectively interact with a diverse range of event attendees. Staff members must be reliable, punctual, and demonstrate a strong work ethic. Physical stamina is important, as the job involves standing and walking for extended periods and participating in setup or crowd management tasks. Flexibility to work evenings, weekends, and holidays is essential given the nature of event scheduling. BEST Crowd Management offers a supportive and inclusive work environment, encouraging diversity and equal opportunity among all employees. Staff members benefit from training and professional development opportunities designed to enhance their skills and career growth prospects within the company.

Joining BEST Crowd Management as an event staff member not only provides a rewarding part-time job but also a chance to be involved in dynamic and vibrant events, contributing directly to the safety and enjoyment of attendees. The role is ideal for those passionate about customer service and event management, seeking flexible employment with a reputable company committed to excellence. The organization’s emphasis on professionalism, teamwork, and community makes it an excellent workplace for motivated individuals looking to gain valuable experience in the crowd management sector.

Job Requirements

  • Be at least 18 years old (age requirements may vary depending on local regulations)
  • Possess a high school diploma or equivalent
  • Previous experience in customer service, hospitality, or event-related roles is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
  • Flexibility to work evenings, weekends, and holidays, based on event schedules
  • Physical stamina to stand, walk, and engage in physical activities for extended periods
  • Demonstrated reliability, punctuality, and a strong work ethic

Job Qualifications

  • Possess a high school diploma or equivalent (some college education is preferred)
  • Previous experience in customer service, hospitality, or event-related roles is advantageous
  • Excellent communication and interpersonal skills to interact effectively with diverse individuals
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
  • Demonstrated reliability, punctuality, and a strong work ethic

Job Duties

  • Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor
  • Assist with event set-up, including equipment arrangement, signage placement, and other tasks as assigned
  • Monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies
  • Answer questions and provide information about the event, facilities, and amenities to attendees
  • Direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits
  • Handle and resolve customer inquiries, complaints, or issues in a professional and timely manner
  • Collaborate with event staff, vendors, and other team members to ensure smooth event operations
  • Assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees
  • Adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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