Job Overview
Employment Type
Temporary
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
staff discount
On-campus housing options
Training and development opportunities
flexible scheduling
supportive work environment
Access to campus facilities
Job Description
Iona University is a distinguished private, Catholic, coeducational institution founded in 1940, located just 20 miles north of Midtown Manhattan, with campuses in New Rochelle, Bronxville, and County Mayo, Ireland. Known for its academic excellence and a commitment to fostering growth and innovation, Iona serves over 4,000 students with small class sizes, engaged faculty, and a diverse range of programs. The university houses several schools including the School of Arts & Science, the LaPenta School of Business (AACSB-accredited), the NewYork-Presbyterian Iona School of Nursing & Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. Iona University is nationally recognized by prestigious organizations such as The Princeton Review, The Wall Street Journal, Forbes, and U.S. News & World Report for its high academic standards, social mobility initiatives, and solid return on investment. It maintains a strong commitment to academic excellence, innovative programming, service, and providing opportunities for its student body and community. Moreover, Iona University embraces diversity and inclusivity, focusing on creating a welcoming environment for all employees and applicants.
During the bustling summer conference season, the Office of Conference Services (OCS) at Iona University plays a critical role by coordinating with outside organizations to host a wide variety of events and programs on campus. These events range from conferences, athletic programs, film productions, social gatherings, performances, and commencements to both day and residential camps. The OCS is responsible for the meticulous planning and logistics management of these events, including organizing facilities set-ups and coordinating activities among various internal departments to ensure smooth execution. They prioritize exceptional customer service while maintaining seamless communication between clients and campus partners. The ultimate objective of the OCS is to deliver an outstanding guest experience while safeguarding the interests and reputation of Iona University. The summer conference staff supports this mission by performing a diverse array of duties such as assisting with residence hall preparations, managing inventory including linen exchanges, greeting and checking in groups, troubleshooting issues, conducting inspections of rooms and event spaces, and providing on-call support throughout the summer period. This role demands strong organizational skills, proactive problem-solving, and the ability to work independently and collaboratively within a team. Employment is seasonal, covering the summer conference period from June 1 to August 15, 2026, and includes mandatory pre-season training. This position offers a unique opportunity to engage with various campus operations and contribute to a vital university service during an active time of year.
During the bustling summer conference season, the Office of Conference Services (OCS) at Iona University plays a critical role by coordinating with outside organizations to host a wide variety of events and programs on campus. These events range from conferences, athletic programs, film productions, social gatherings, performances, and commencements to both day and residential camps. The OCS is responsible for the meticulous planning and logistics management of these events, including organizing facilities set-ups and coordinating activities among various internal departments to ensure smooth execution. They prioritize exceptional customer service while maintaining seamless communication between clients and campus partners. The ultimate objective of the OCS is to deliver an outstanding guest experience while safeguarding the interests and reputation of Iona University. The summer conference staff supports this mission by performing a diverse array of duties such as assisting with residence hall preparations, managing inventory including linen exchanges, greeting and checking in groups, troubleshooting issues, conducting inspections of rooms and event spaces, and providing on-call support throughout the summer period. This role demands strong organizational skills, proactive problem-solving, and the ability to work independently and collaboratively within a team. Employment is seasonal, covering the summer conference period from June 1 to August 15, 2026, and includes mandatory pre-season training. This position offers a unique opportunity to engage with various campus operations and contribute to a vital university service during an active time of year.
Job Requirements
- Availability throughout the summer conference season
- mandatory attendance at pre-season training
- ability to perform light to medium physical tasks including lifting
- willingness to participate in on-call phone duty rotations
- strong customer service orientation
- effective written and verbal communication skills
- ability to work independently and collaboratively
- excellent organizational and problem-solving skills
- basic computer proficiency
- flexibility in working hours including evenings and weekends
- commitment to punctuality and responsibility
Job Qualifications
- Must be available for employment throughout the summer conference season: June 1, 2026 - August 15, 2026
- must attend mandatory pre-season training sessions
- previous summer conference experience preferred but not required
- strong customer service or hospitality experience is highly desirable
- ability to live on campus for the duration of the summer conference program is preferred but not mandatory
- must participate in on-call phone duty rotations
- excellent writing and organizational skills with the ability to communicate effectively with staff, guests, and members of the Iona community
- proactive, responsible, punctual, and able to work independently and as part of a team
- strong attention to detail, sound judgment, and ability to identify and resolve issues
- demonstrated commitment to taking ownership of responsibilities and completing tasks in a timely manner with limited supervision
- basic computer skills, including experience with Microsoft Office
- ability to work a flexible schedule, including some evening and weekend hours
- staff are entitled to a 30-minute unpaid break for shifts of six consecutive hours
Job Duties
- Understand, administer, and uphold OCS policies and procedures
- serve as a liaison between OCS and internal and external clients
- assist with preparation and light housekeeping duties in residence halls, including making beds and conducting room inspections to prepare for guest arrivals
- assist with facilities set-ups for conferences, programs, and other events
- prepare, organize, and maintain OCS inventory, including the linen exchange program
- greet summer groups and assist with check-in and check-out, troubleshoot issues, and provide customer service support
- perform room inspections and assist with closing residence halls after group departures
- run errands and deliver event-related items on campus
- conduct daily classroom and event space inspections
- update the daily OCS log
- provide on-call service for overnight guests
- serve as a liaison for OCS during summer programs and group activities
- perform additional duties as assigned, with some light to medium lifting required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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