Suites Supervisor

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Career advancement opportunities

Job Description

Legends Hospitality is a renowned leader in the hospitality industry, specializing in premium food and beverage services for luxury suites and premium hospitality venues. The company is committed to providing exceptional dining experiences and impeccable service to guests attending events at prestigious locations such as sports stadiums, concert halls, and entertainment arenas. Known for its dedication to quality, professionalism, and guest satisfaction, Legends Hospitality consistently strives to enhance the luxury suite experience through meticulous attention to detail and highly trained staff. As part of a dynamic and fast-paced environment, the company emphasizes teamwork, safety, and customer service excellence to deliver... Show More

Job Requirements

High school diploma or equivalent
Minimum of 1 year experience in food and beverage or hospitality industry preferred
Must be at least 18 years of age
Ability to occasionally lift/move items weighing up to 30 pounds
Must be able to work extended hours including late nights, weekends, and holidays
Minimum of 2 weekdays available for Suite setup
Strong organizational and communication skills
Ability to adapt to a fast-paced environment
Punctuality and dependability

Job Qualifications

Must be at least 18 years of age
Excellent organizational, written and verbal communication, and interpersonal skills
Knowledge and experience working with a POS system
Customer service and fast-paced problem-solving skills under pressure
Must be personable, proactive, and self-motivated
Ability to work effectively independently and/or in a team environment
Ability to adapt to change quickly and prioritize tasks as needed
Punctuality and dependability
Basic knowledge of food and beverage preparations, service standards, and guest relations
Excellent personal hygiene and a well-groomed appearance
Ability to occasionally lift/move items weighing up to 30 pounds
Must be able to work extended hours due to business requirements including late nights, weekends and holidays
Minimum of 2 weekdays available for Suite setup

Job Duties

Complete company-wide safety training and any additional job-specific safety training
Assist in training and daily management of Suites Staff
Ensure effective operations of assigned areas
Ensure proper suite set-up and cleanliness based on guests' orders
Maintain and control storage of high-volume food and beverage inventory
Communicate shortages to Suites and Warehouse Managers as needed
Follow and encourage Suites Staff to follow all safety policies and procedures including looking for and reporting any unsafe work conditions
Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported
Ensure all Suites spaces are clean and secured at the end of each shift
Walk assigned spaces and ensure readiness for Suites Staff and guests' arrival
Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager
Ensure all suites in assigned area receive all items paid for before guests' arrival
Assist in helping guests and build rapport with guests and Suites Staff
Report and resolve any guest complaints/requests with the assistance of Suites Manager
Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures
Enforce standards for service, sanitation, product, and food quality
Ensure all guest orders are closed and inventory is taken by Suites Staff
Ensure all Suites spaces are clean and secured before releasing Suites Staff
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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