Suites Supervisor - Smoothie King

New Orleans, LA, USA|Onsite

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

career advancement

Job Description

Legends is a holistic agency specializing in delivering integrated solutions for legendary brands across diverse industries including professional sports, collegiate events, attractions, entertainment, international markets, and conventions. With a comprehensive 360-degree service approach, Legends offers expertise in Global Planning, Global Sales, and Hospitality, collaborating across all projects to ensure remarkable success. This company is driven by its people - a team with deep experience and passion for creating value and innovative solutions for their partners. Boasting over 300 years of combined leadership experience in sales, sponsorships, analytics, valuation, operations, and hospitality, Legends stands at the forefront of the industry.

As a Suite Supervisor at Legends, the individual plays a pivotal role in supporting all food and beverage operations within the organization. This role requires a dynamic and detail-oriented leader to oversee staffing, scheduling, and training, as well as directly managing staff while maintaining high standards of customer interaction. Central to the position is the responsibility of inventory control in a high-volume environment, ensuring quality and compliance in food and beverage service. The Suite Supervisor must develop and enforce rigorous standards for service, sanitation, food quality, and cash handling. This role involves training staff on responsible alcohol service and corporate policies, conducting physical audits of stock, managing reconciliations, and promoting a culture of safety and teamwork.

This role is essential for maintaining operational efficiency and excellent guest experiences in fast-paced, high-volume hospitality settings. The Suite Supervisor must have excellent organizational, communication, and interpersonal skills and must be adept at problem-solving in a dynamic environment. Candidates must be proactive, personable, and able to multitask effectively under pressure. With the ability to adapt quickly to change and uphold company standards in hygiene and professionalism, the Suite Supervisor ensures the smooth operation of food and beverage services.

Legends is committed to workplace safety and expects its Suite Supervisors and team members to actively follow all safety guidelines, report unsafe conditions, and participate in safety trainings. Reporting any incidents promptly using the company’s risk management system is mandatory. As an equal opportunity employer, Legends embraces diversity and ensures all qualified individuals receive fair consideration for employment regardless of race, color, religion, sex, age, national origin, disability, or genetic information. This position is ideal for those who thrive in collaborative, fast-paced environments and are passionate about hospitality and customer service excellence.

Job Requirements

High school diploma required
Associate’s degree preferred
Experience working with a POS system
Strong organizational skills
Excellent communication skills
Ability to work in a fast-paced environment
Customer service experience
Ability to train and supervise staff
Knowledge of food and beverage operations
Ability to perform physical tasks such as lifting up to 30 pounds
Proficiency in English
Ability to work under pressure and meet deadlines
Punctual and dependable
Ability to maintain personal hygiene and professional appearance
Ability to use computer workstations for extended periods

Job Qualifications

High school diploma required, associate’s degree preferred
Excellent organizational, written and verbal communications and interpersonal skills
Knowledge and experience working with a POS system
Customer service and communication
Fast paced problem solving
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
Finger, hand, and wrist dexterity

Job Duties

Assist in staffing, scheduling, training, and counseling of staff
Directly managing staff while having direct interaction with customers
Maintain and control high volume food and beverage inventory
Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
Develop and enforce standards for service, sanitation, and product and food quality
Ensure all cash handling procedures are documented and enforced
Ability to interact with co-workers to assure compliance with company service standards, inventory, and cash control procedures
Conduct physical audit of inventory and product
Research and perform reconciliations