Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Legends Global is a leading global company specializing in delivering premium services to some of the world’s most prestigious live events, venues, and brands. With a network that spans 450 venues worldwide, Legends Global hosts over 20,000 events annually, entertaining an impressive 165 million guests each year. The company’s expertise covers a wide range of services including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events and venues. This expansive reach and comprehensive service offering establish Legends Global as a premier partner in the live event industry, known for its commitment to excellence, innovation, and customer satisfaction.
Legends Global operates with a unique white-label approach, allowing its partners to remain front and center while benefiting from the company’s extensive depth of expertise and flawless execution. The culture at Legends Global is defined by respect, ambitious thinking, collaboration, and bold action. The company is dedicated to fostering an inclusive workplace where every employee can be authentic, make impactful contributions, and advance their careers. At Legends Global, winning is a collective effort, with each team member understanding that success is earned through unity and shared commitment. This winning formula makes Legends Global not just a workplace but a dynamic community where every victory is celebrated as a team achievement.
The role offered is under the direction of the Director of Premium Services and focuses on managing the operations of the Premium Suite Operation. This position is crucial for ensuring the smooth, efficient, and profitable management of premium suite services at one of Legends Global’s prestigious venues. The individual in this role will be responsible for implementing a guest service and management philosophy that prioritizes exceptional service and maintains high standards across all aspects of the premium suite experience.
Key responsibilities include developing and maintaining premium menus that reflect current market trends and uphold presentation and service standards. The role also involves close collaboration with various stakeholders including Front Office teams, ownership groups, visiting teams, and league executives to foster strong working relationships. Managing multi-year premium suite holders and individual game rentals is a critical component of the job, alongside coordinating menus, developing wine lists, handling guest relations, and ensuring quality assurance standards are consistently met.
The candidate will also conduct staff meetings to align the team with daily goals and objectives, maintain cost efficiency by controlling labor and operating supply expenses, and assist with the preparation of annual fiscal budgets and business plans. Regular oversight of departmental reports, ensuring proper operational condition and cleanliness of equipment, hiring and promoting staff according to Legends Hospitality Standards, and performing other related duties are integral to the role. This position demands a professional who is customer service oriented, adaptable to extended work hours including nights, weekends, and holidays, and able to thrive in a team-oriented environment.
Overall, this role offers an exciting opportunity to be part of a globally recognized company, contributing to memorable live event experiences while developing advanced management skills in a high-profile setting.
Legends Global operates with a unique white-label approach, allowing its partners to remain front and center while benefiting from the company’s extensive depth of expertise and flawless execution. The culture at Legends Global is defined by respect, ambitious thinking, collaboration, and bold action. The company is dedicated to fostering an inclusive workplace where every employee can be authentic, make impactful contributions, and advance their careers. At Legends Global, winning is a collective effort, with each team member understanding that success is earned through unity and shared commitment. This winning formula makes Legends Global not just a workplace but a dynamic community where every victory is celebrated as a team achievement.
The role offered is under the direction of the Director of Premium Services and focuses on managing the operations of the Premium Suite Operation. This position is crucial for ensuring the smooth, efficient, and profitable management of premium suite services at one of Legends Global’s prestigious venues. The individual in this role will be responsible for implementing a guest service and management philosophy that prioritizes exceptional service and maintains high standards across all aspects of the premium suite experience.
Key responsibilities include developing and maintaining premium menus that reflect current market trends and uphold presentation and service standards. The role also involves close collaboration with various stakeholders including Front Office teams, ownership groups, visiting teams, and league executives to foster strong working relationships. Managing multi-year premium suite holders and individual game rentals is a critical component of the job, alongside coordinating menus, developing wine lists, handling guest relations, and ensuring quality assurance standards are consistently met.
The candidate will also conduct staff meetings to align the team with daily goals and objectives, maintain cost efficiency by controlling labor and operating supply expenses, and assist with the preparation of annual fiscal budgets and business plans. Regular oversight of departmental reports, ensuring proper operational condition and cleanliness of equipment, hiring and promoting staff according to Legends Hospitality Standards, and performing other related duties are integral to the role. This position demands a professional who is customer service oriented, adaptable to extended work hours including nights, weekends, and holidays, and able to thrive in a team-oriented environment.
Overall, this role offers an exciting opportunity to be part of a globally recognized company, contributing to memorable live event experiences while developing advanced management skills in a high-profile setting.
Job Requirements
- Bachelor's degree
- 3-5 years management experience in the contract foodservice industry
- knowledge of accounting policy and procedures and POS systems
- proficiency in Microsoft Word, Excel and PowerPoint
- must be flexible to work extended hours including late nights, weekends and holidays
- must have excellent written and verbal communication skills
- ability to multi-task and prioritize in a deadline-oriented environment
- ability to work in a team environment
Job Qualifications
- Bachelor's degree
- 3-5 years management experience in the contract foodservice industry
- experience in premium services, catering and concessions environment for a sports and entertainment venue
- excellent written and verbal communication skills
- ability to multi-task and prioritize in a deadline-oriented environment
- strong commitment to delivering high level of customer and client service
- demonstrated initiative, leadership and management skills
- customer service oriented with ability to interact with all levels of management
- flexible to work extended hours including late nights, weekends and holidays
- ability to work in a team environment
- knowledge of accounting policy and procedures and POS systems
- proficiency in Microsoft Word, Excel and PowerPoint
Job Duties
- Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members
- Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards
- Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives
- Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals
- Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards
- Conduct meetings to update staff on daily goals and objectives
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
- Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines
- Assist the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season
- Oversee departmental midyear and end of the year reports
- Ensure that all equipment is in proper operational condition and is cleaned on a regular basis
- Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards
- Perform other related duties, tasks and responsibilities as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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