Suite Attendant - University of Tennessee

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Aramark is a global leader in providing food services, facilities management, and uniform services to a diverse range of clients across 15 countries. With a strong commitment to service and sustainability, Aramark serves millions of guests every day, emphasizing a workplace culture that values inclusivity, growth, and excellence. The company is dedicated to offering equal employment opportunities and fostering an environment where every employee can thrive regardless of their race, color, religion, national origin, age, sex, gender identity, disability, or other protected characteristics. Aramark's mission is rooted in service and united by its purpose, aiming to do great things for its employees, partners, communities, and the planet.

The Suite Attendant role at Aramark is a guest-facing position that focuses on delivering premium service within suite environments during events. Suite Attendants are tasked with taking guest orders and serving food and beverages according to guest requests, ensuring that every visitor experiences attentive and personalized service. These professionals maintain high standards of cleanliness and organization within suites and food service areas, ensuring everything is well-stocked and presentable before and throughout events.

An essential aspect of this role involves adhering strictly to Aramark's alcohol service policies and safe drinking guidelines, including verifying guests’ identification to promote responsible service. Suite Attendants are also responsible for understanding the menu items and all offerings to better assist guests and anticipate their needs effectively. In addition to service duties, they clean and break down food service areas after events and ensure proper storage of equipment and inventory management. This role demands flexibility in working hours, often requiring availability during evenings, weekends, and holidays.

Beyond technical skills, successful candidates for this role must demonstrate excellent guest service skills, effective communication, and interpersonal abilities. They should be adaptable and proactive in addressing guest needs, always maintaining a positive and professional demeanor. The job may involve physical demands such as lifting, bending, and extended periods of standing or walking. Uniforms and use of personal protective equipment may be required.

Aramark offers an environment where developing new skills and taking initiative are encouraged as part of career growth. Employees are expected to contribute positively to the company’s mission and customer experience by fulfilling duties with dedication and flexibility. For those interested in a dynamic service role in a highly respected global company, the Suite Attendant position offers an excellent opportunity to gain valuable experience and advance in the hospitality and food service industry.

Job Requirements

  • Previous experience as a server, suite attendant or related role
  • Ability to obtain food safety certification
  • Ability to obtain alcohol service certification required by Aramark and state/local laws
  • Excellent guest service and communication skills
  • Ability to work flexible hours including evenings, weekends and holidays
  • Physical ability to perform duties including lifting, bending, pushing, pulling and extended standing or walking
  • Willingness to wear uniform and use personal protective equipment (PPE)

Job Qualifications

  • Previous experience as a server, suite attendant, or other related role
  • Excellent guest service skills
  • Excellent communication and interpersonal skills, both written and verbal
  • Working knowledge of food safety principles and procedures
  • Ability to obtain a food safety certification
  • Ability to obtain all Aramark and state/local required alcohol service certifications
  • Friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
  • Adaptable to guest needs
  • Demonstrates elevated level of guest service, anticipating guests' needs
  • Availability to work flexible hours including evenings, weekends and holidays

Job Duties

  • Ensures suites are stocked with proper food, beverage, and product before and during events based on Aramark standards and suite holders' orders
  • Maintains appearance and cleanliness of suite and food service areas during event
  • Replenishes food and beverage product during event upon guests' requests
  • Adheres to all alcohol service policies and safe drinking guidelines including checking guests' identification
  • Maintains knowledge of menu items and all other offerings
  • Breaks down and cleans food service areas and equipment post event
  • Returns equipment to proper storage area
  • Inventories product at the end of each event
  • Adheres to Aramark safety policies and procedures including proper food safety and sanitation
  • Ensures security of company assets

Job Criteria

Experience

No experience required


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