Suite Attendant | Part-Time | Worcester Red Sox (Polar Park)

Worcester, MA, USA|

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $12.00

Benefits

401(k) savings plan

401(k) matching

Tips

Part-time Benefits

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, offering a comprehensive platform that includes venue development, management, hospitality, and sponsorship sales. Since its founding in 2015, OVG has grown to serve a collection of seven world-class owned venues along with a diverse roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company is committed to creating exceptional live entertainment experiences for fans and guests worldwide by managing and enhancing some of the most celebrated venues and events in the industry.

OVG is more than just a venue management company; it is dedicated to creating environments that foster diversity, inclusion, and innovation. The company believes that a diverse workforce is key to driving innovation and improving service excellence. OVG is also committed to equal employment opportunity, ensuring a workplace free from discrimination based on legally protected classes. This commitment makes it an appealing workplace for talented individuals seeking to contribute to the live entertainment industry in a dynamic and supportive environment.

The Suite Attendant role at Oak View Group is essential in providing an exceptional guest experience within the Suites areas of OVG-managed venues. The Suite Attendant acts as the primary liaison between guests and the venue's hospitality services, ensuring guests receive attentive and personalized service during events. This role requires an individual who is personable, adaptable, and able to thrive in a fast-paced, ever-changing event environment. The Suite Attendant will assist in setting up food and beverage service areas according to specific pre-orders and ensure all suites are properly prepared prior to the start of an event.

In addition to setup duties, the Suite Attendant is responsible for monitoring food quality, enforcing alcohol service policies, managing inventory, and maintaining all health and safety standards within their work areas. They are tasked with overseeing the service of beverages, including alcohol, which requires checking IDs to verify age compliance and recognizing guests who may be intoxicated. This vigilance helps maintain a safe and enjoyable environment for all attendees.

This role offers an hourly wage of $12.00 and is tip eligible, providing an opportunity for competitive earnings based on service quality. While the position is part-time, it includes access to benefits such as a 401(k) savings plan with matching contributions, demonstrating OVG's commitment to supporting its employees even in part-time roles. Attendance and reliability are crucial, as the Suite Attendant must be available to work scheduled events to meet business needs. The position remains open until August 14, 2026, allowing interested candidates ample time to apply and join a leading company in the live entertainment field.

Overall, the Suite Attendant position at Oak View Group represents an exciting opportunity for individuals with experience in food and beverage or customer service roles who thrive in team-oriented, event-driven settings. Joining OVG means becoming part of a company that not only values excellent service but also fosters an inclusive culture that celebrates diversity and drives industry innovation.

Job Requirements

High school diploma or equivalent
1-2 years of experience in food and beverage or customer service
Valid food handling certificate or alcohol service permit if required by local laws
Ability to work flexible hours including nights, weekends, and holidays
Strong communication skills
Ability to stand and move for extended periods
Reliable attendance and punctuality
Basic math skills for transaction handling

Job Qualifications

1-2 years’ experience working in a food and beverage or customer service role
Ability to communicate clearly and respectfully with employees, co-workers, volunteers, management staff, and guests
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations
Ability to handle cash accurately and responsibly
Ability to calculate basic math functions related to POS cash/credit transactions, cash reconciliation, and product inventory

Job Duties

Assist setup of food service areas within specific suites and club areas based upon pre-order
Ensure all assigned suites are set prior to event based upon communication received of orders
Organize and prepare events in assigned locations
Assist in closing out financials per event and ensure correct billing
Monitor and maintain food quality
Follow all company policies and procedures, uphold safety and sanitation standards, ensure a positive atmosphere for team members and guests
Monitor and enforce safe alcohol policies and procedures
Monitor and maintain inventory control and product requisition fulfilling
Have full knowledge of food and beverage menu items and accompaniments
Supervise the service of beverages to guests, including alcoholic beverages, and check guest’s ID to verify minimum age requirement
Observe guests to respond to any additional requests
Ensure suites have all necessary serving ware
Maintain sanitation, health, and safety standards in work areas
Maintain excellent attendance
Ensure location equipment is operable and clean prior to the start of the event
Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals
Perform all other duties as assigned by managers and supervisors