Suite Attendant - Alamodome

San Antonio, TX, USA|

Job Overview

Employment Type

Part-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Meal Allowances

flexible schedule

Retirement Plan

Job Description

ASM Global is a world leader in managing publicly assembled venues and entertainment complexes. With a reputation built on excellence and innovation, ASM Global operates a diverse portfolio of facilities, including arenas, convention centers, stadiums, and theaters, delivering outstanding experiences for both clients and guests. Renowned for its commitment to creating memorable entertainment moments, ASM Global combines cutting-edge management practices with extensive industry knowledge to maximize venue potential and guest satisfaction. The company prides itself on maintaining operational excellence, prioritizing safety, and adhering to the highest standards of guest service. The TechPort Center and Arena, facilities managed by ASM Global, serve as key entertainment hubs, hosting a variety of events that attract diverse audiences and demand exceptional service standards. ASM Global offers competitive part-time hourly positions with a focus on engaging team members who are passionate about delivering quality service in lively, dynamic environments.

The role of Suite Attendant at ASM Global within the Food & Beverage Department is a pivotal one, designed for individuals who thrive in fast-paced hospitality environments and possess a strong commitment to guest satisfaction. Reporting to the Suites Supervisor and Premium Manager, the Suite Attendant is responsible for maintaining the organization, cleanliness, and overall ambiance of luxury suites during events. This role requires meticulous attention to detail, from pre-event setup including arranging chafing dishes, plates, silverware, televisions, and lighting, to managing food and beverage orders efficiently throughout the event. The attendant acts as the primary point of contact for suite hosts, ensuring timely service and adherence to ASM’s Universal Service Standards. Responsibilities also include replenishing supplies, maintaining cleanliness during and after the event, and resetting suites for subsequent functions. This role demands excellent communication skills, guest service orientation, and the ability to work on feet for extended periods while interacting professionally with clients and team members. Adherence to dress codes and operational procedures is mandatory. This position is ideal for candidates with prior food service experience who demonstrate strong organizational skills and a proactive attitude in a customer-facing environment.

Job Requirements

Minimum of one year experience in foodservice position
Previous supervisory experience preferred
Must be at least 19 years of age
Able to pass a credit check
Ability to stand for long periods of time
Completion of pre-employment sanitation and alcohol service training
Strong verbal communication skills
Ability to work in fast-paced environment

Job Qualifications

Strong verbal communication skills
Professional demeanor
Self-motivated
Ability to stand for long periods of time
Personable and guest service driven
Minimum of one year experience in foodservice
Previous supervisory experience preferred
Must be at least 19 years of age
Ability to pass a credit check
Ability to adhere to Universal Service Standards
Completion of required pre-employment sanitation and alcohol service training
Knowledge of operating food service equipment and basic food preparatory techniques
Strong verbal and written communication skills
Strong time management and organizational skills
Highly motivated and able to take initiative
Ability to work effectively with others and in fast-paced environments

Job Duties

Pre-event suite set-up including chafing dishes, plates and silverware, televisions, lighting, and overall ambiance in the suite
Verify and set-up all pre-event orders
Identify suite host and properly introduce yourself
Take and place event day food and beverage orders
Set-up and check on event day food and beverage orders and serve guests until the end of the event
Replenish food, beverages, condiments and utensils as needed
Maintain standard of orderliness and cleanliness of suite throughout the event
Obtain signatures from the host on charges in a timely manner
Clear all items from the suite and clean all surfaces and chafing dishes in suite
Reset suite for next function, complete closing functions and check out with supervisor or manager
Must adhere to the ASM dress code which includes wearing black pants and non-slip soled closed toe shoes
Other duties may be assigned