Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Benefits
On-the-job training
Job Description
Save Mart Center is a prominent entertainment venue managed by ASM Global, the world leader in venue management and live event experiences. ASM Global operates more than 350 venues worldwide, including stadiums, arenas, convention centers, and theaters, making it a leading force in the live events industry. The company is dedicated to providing exceptional experiences for both guests and internal team members through continuous investment in growth, technology, and resources. As a result, working at Save Mart Center means being part of a dynamic and innovative environment committed to excellence and customer satisfaction.
The role of Suite Server at Save Mart Center is a part-time, hourly position offering a starting wage of $16.90 per hour plus tips. This role falls under the Food and Beverage department and reports directly to the Suite and Catering Manager. The primary responsibility of the Suite Server is to provide high-quality customer service during events, ensuring guests in suites receive exceptional hospitality and a memorable experience. The Suite Server plays an essential part in maintaining the venue's reputation for outstanding service and guest satisfaction.
Suite Servers are responsible for setting up suites for events, greeting and servicing guests with the highest level of customer care, and enforcing all applicable liquor laws and ASM Global regulations. The role requires accurate accounting and verification of all food and beverage inventory to maintain proper stock levels and meet customer demands. Additionally, Suite Servers must uphold strict sanitation standards and follow safety practices to ensure a clean and safe working environment.
Beyond guest service, this position involves preparing guest orders accurately and promptly, handling cash and credit card transactions with precision, and verifying identification for every guest purchasing alcohol to comply with legal requirements. Suite Servers must be capable of working flexible hours, including nights, weekends, and holidays, adapting to the dynamic nature of live events. This job demands physical stamina, as it involves standing, walking, carrying, and lifting up to 30 pounds regularly.
Ideal candidates for this role possess a positive and service-oriented attitude, strong knowledge of sanitary practices, and the ability to work both independently and as part of a team. Effective communication skills in English are required to interact with customers, supervisors, and colleagues seamlessly. The ability to multitask, attention to detail, and a pleasant personality are critical factors for success in this position. Additionally, knowledge of menu items and suite packages, along with skills in upselling, will contribute to enhanced guest experiences and increased sales.
Save Mart Center offers an environment where employees can grow professionally while contributing to memorable live event experiences. ASM Global, as an equal opportunity and affirmative action employer, values diversity and inclusion and encourages applications from women, minorities, individuals with disabilities, and protected veterans. This description summarizes the key aspects of the Suite Server role but is not exhaustive. Duties and responsibilities may evolve as needed to align with operational requirements and company goals.
The role of Suite Server at Save Mart Center is a part-time, hourly position offering a starting wage of $16.90 per hour plus tips. This role falls under the Food and Beverage department and reports directly to the Suite and Catering Manager. The primary responsibility of the Suite Server is to provide high-quality customer service during events, ensuring guests in suites receive exceptional hospitality and a memorable experience. The Suite Server plays an essential part in maintaining the venue's reputation for outstanding service and guest satisfaction.
Suite Servers are responsible for setting up suites for events, greeting and servicing guests with the highest level of customer care, and enforcing all applicable liquor laws and ASM Global regulations. The role requires accurate accounting and verification of all food and beverage inventory to maintain proper stock levels and meet customer demands. Additionally, Suite Servers must uphold strict sanitation standards and follow safety practices to ensure a clean and safe working environment.
Beyond guest service, this position involves preparing guest orders accurately and promptly, handling cash and credit card transactions with precision, and verifying identification for every guest purchasing alcohol to comply with legal requirements. Suite Servers must be capable of working flexible hours, including nights, weekends, and holidays, adapting to the dynamic nature of live events. This job demands physical stamina, as it involves standing, walking, carrying, and lifting up to 30 pounds regularly.
Ideal candidates for this role possess a positive and service-oriented attitude, strong knowledge of sanitary practices, and the ability to work both independently and as part of a team. Effective communication skills in English are required to interact with customers, supervisors, and colleagues seamlessly. The ability to multitask, attention to detail, and a pleasant personality are critical factors for success in this position. Additionally, knowledge of menu items and suite packages, along with skills in upselling, will contribute to enhanced guest experiences and increased sales.
Save Mart Center offers an environment where employees can grow professionally while contributing to memorable live event experiences. ASM Global, as an equal opportunity and affirmative action employer, values diversity and inclusion and encourages applications from women, minorities, individuals with disabilities, and protected veterans. This description summarizes the key aspects of the Suite Server role but is not exhaustive. Duties and responsibilities may evolve as needed to align with operational requirements and company goals.
Job Requirements
- Must be at least 18 years of age
- Must have graduated from High School or the equivalent of the GED certificate
- Must have at least 1-year food serving experience
- Must have ability to take directions and effectively perform all job duties
- Must speak, read and understand English well enough to converse with customers, supervisors, and employees
- Must be able to stand and walk for long periods of time and/or the duration of each shift
- Must be able to carry and lift 30 lbs on a regular basis
- Requires ability to work flexible hours, including nights, weekends and holidays
- Must have sufficient math ability to accurately count and handle money
- Must have basic working knowledge of cash register and cash handling procedures
- Must have a pleasant personality and a neat appearance
Job Qualifications
- Must be at least 18 years of age
- Ability to take directions and effectively perform all job duties
- Sufficient math ability to accurately count and handle money
- Basic working knowledge of cash register and cash handling procedures
- Speak, read and understand English well enough to converse with customers, supervisors, and employees
- Pleasant personality and neat appearance
- Ability to stand and walk for long periods of time and/or the duration of each shift
- Ability to carry and lift 30 lbs on a regular basis
- Ability to work flexible hours, including nights, weekends and holidays
- Must have graduated from High School or the equivalent of the GED certificate
- At least 1-year food serving experience
- Positive, customer service oriented attitude at all times
- Strong knowledge of sanitary practices
- Maintains proper grooming and dress code standards
- Work ethic encourages strong urgency and quality in a team environment
- Ability to work with other staff members in the facility
- Ability to undertake and complete multiple tasks as assigned
- Attention to detail
- Knowledge of menu items and suite packages with ability to up-sale items as needed
- Ability to up-sale menu items
Job Duties
- Sets up each assigned suite as needed for the event
- Greet and service each guest with the highest level of customer service
- Enforce all liquor laws, rules and regulations which apply to ASM Global operations
- Verify and account for all food and beverage inventory
- Maintain proper sanitation of work area
- Follow proper safety practices in the work area
- Prepare guest orders accurately and promptly
Job Criteria
Experience
No experience required
Job Location
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