Suite Attendant

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

career advancement

Job Description

SAVOR is a distinguished leader in providing exceptional food and beverage services across various sports, entertainment, and convention venues. Known for its commitment to delivering unparalleled guest experiences, SAVOR partners with leading organizations like ASM Global to operate in high-profile arenas, including Truist Arena. This collaboration exemplifies the company's dedication to excellence in service, innovation, and hospitality. With a strong emphasis on guest satisfaction, SAVOR ensures that every event, from concerts to sports games and conventions, is complemented by top-tier culinary and beverage services. The company's passionate team members are driven by a mission to create memorable moments for guests through professional and courteous service in vibrant, fast-paced settings.

The role of Suite/Event Attendant at Truist Arena under the SAVOR/ASM Global banner is an exciting opportunity for individuals passionate about the hospitality industry and eager to contribute to memorable event experiences. This position requires a proactive and friendly individual who enjoys engaging with guests, providing premium food and beverage services, and maintaining a clean and organized working environment. Emphasizing teamwork and professionalism, the Suite/Event Attendant must uphold SAVOR’s standards by delivering courteous, attentive service while ensuring compliance with all health and safety regulations. Candidates must be prepared for a dynamic work environment that often requires working nights, weekends, and holidays to support the venue’s schedule. This role calls for individuals who thrive in fast-paced environments, possess strong communication skills, and have the ability to develop genuine connections with guests to enhance their experience. Moreover, passing credit and background checks is mandatory, reflecting SAVOR's commitment to maintaining a trustworthy workforce. Comprehensive training, including ASM Global alcohol and policy classes, supports attendants in their professional development and adherence to company standards. This position offers a stable and rewarding employment opportunity within the hospitality sector, with a focus on delivering exceptional service in a team-oriented atmosphere.

Job Requirements

Must be able to work flexible hours including nights, weekends, and holidays
Must be able to obtain a Food Handler’s Permit upon hire
Must attend all ASM Global Alcohol and Policy Training Classes
Ability to lift and carry up to 40 pounds
Ability to stand, walk, lift, and bend for long periods
Must pass credit and background checks

Job Qualifications

High school diploma or equivalent preferred
1-2 years serving experience
Must be able to work flexible hours including nights, weekends, and holidays
Must be able to obtain a Food Handler’s Permit upon hire
Must attend all ASM Global Alcohol and Policy Training Classes
Excellent communication skills
Good with people
Ability to handle high stress situations
Ability to read and understand English

Job Duties

Greet all guests with enthusiasm and friendliness
Serve alcoholic beverages appropriately consistent with company standards
Answer guest questions about food, beverages, and facilities accurately and in a friendly manner
Perform side work during non-busy hours
Speak to guests with enthusiasm at all times
Develop relationships with guests
Provide the highest level of service in accordance with company standards
Identify food orders when ready and deliver items to tables timely
Maintain a professional appearance at all times
Communicate with food and beverage staff to ensure guest satisfaction
Report to work as scheduled, in uniform, and ready
Maintain professional relationships with coworkers
Follow checklists and standard operating procedures
Maintain a safe, clean, organized, and stocked work area
Perform duties as assigned
Maintain full knowledge of menus, recipes, and other pertinent information
Constantly increase knowledge of food, beverages, and services
Ensure guests have a positive and memorable experience
Responsible for sanitation, organization, and proper food handling
Prepare work area for opening, mid-shift, or closing according to standards